Isaiah Moore
Cleveland,OH
Summary
I am a dynamic and results-driven Lead Server at Applebee's Grill and Bar, recognized for enhancing customer satisfaction through effective team leadership and problem-solving. Expert in upselling techniques and maintaining high service standards, I excel in fast-paced environments, ensuring timely delivery and organization, while fostering a positive atmosphere for both guests and staff.
Overview
4
4
years of professional experience
Work History
Lead Server
Applebee's Grill And Bar
12.2025 - Current
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new staff in menu knowledge and service protocols.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Assisted in implementing new procedures to enhance efficiency and speed of service.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server
Brio Tuscan Grille
07.2023 - 02.2024
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to expedite meal preparation and maintain food quality standards.
- Assisted in training new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Hyde Park Prime Steakhouse
01.2022 - 08.2023
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new staff in menu knowledge and service protocols.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Assisted in implementing new procedures to enhance efficiency and speed of service.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Education
High School Diploma -
Horizon Science Academy
ClevelandSkills
Problem-solving
Timeline
Lead Server
Applebee's Grill And Bar
12.2025 - Current
Server
Brio Tuscan Grille
07.2023 - 02.2024
Server
Hyde Park Prime Steakhouse
01.2022 - 08.2023
High School Diploma -
Horizon Science Academy