Desired Job Title
Assistant General ManagerGuest AdvocateWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Brooklyn Park, MN
Open to relocation: Yes
Isaiah Nguyen
Brooklyn Park,MN
Work Preference
Summary
Proven expert in customer service and conflict resolution, honed at Target, where I excelled in cash handling and fostering guest relations through effective communication. Demonstrated ability to solve problems and enhance customer satisfaction, adhering to company standards with a positive attitude. Generally well liked both from my peers as well as guests that had grew to know me and ask for my services. Went on to apply those skills in Ace Hardware in a leadership, assisting in managing other associates and helping customers within the store. Provided direction, coordination, evaluation as case by case basis depending on the day.
Versatile Assistant General Manager with 2 years of experience overseeing daily Hardware store operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Ace Hardware
06.2024 - Current
- Manages associates in the store
- Provides direction, coordination, and evaluation of the store and Associates
- Follows NFI policies and applicable federal, state, and local laws
- Trains and develops Associates
- Rewards and disciplines associates
- Addresses complaints and resolves problems
- Ensures compliance with all laws, policies, and procedures
- Assists in evaluating and reacting to performance issues
- Assists Store Director in training and development of store team
Guest Advocate
Target
10.2017 - 04.2024
- Assisted team members in completing various tasks related to their job roles when needed.
- Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management.
- Performed opening and closing duties such as counting register funds, preparing deposits, and setting up registers for next shift operations.
- Utilized problem-solving techniques to resolve customer disputes efficiently and professionally.
- Educated customers about current promotions and discounts available in the store.
- Adhered to all company policies regarding attendance and punctuality.
- Operated cash registers with accuracy while processing payments quickly and correctly.
- Solicited guest feedback and acted on guests concerns.
Education
General -
Excelsior Charter School
06-2013
High School Diploma - undefined
Barstow
Skills
- Cash handling
- Telephone etiquette
- Complaint handling
- Problem-solving abilities
- Strong empathy
- Customer service orientation
- Positive attitude
- Guest relations
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
Timeline
Assistant General Manager
Ace Hardware
06.2024 - Current
Guest Advocate
Target
10.2017 - 04.2024
High School Diploma - undefined
Barstow
General -
Excelsior Charter School