Isaiah Perales
Odessa,TX
Summary
Dynamic retail professional with a proven track record at AT&T Mobility, excelling in customer satisfaction and sales development. Recognized for enhancing client loyalty through tailored solutions and effective communication. Skilled in analyzing market trends and training teams, driving significant sales growth and operational efficiency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Sales Consultant
Verizon
Midland, TX
06.2026 - Current
- Developed tailored solutions that enhanced customer satisfaction and loyalty.
- Provided sales and customer service assistance to walk-in traffic
- Analyzed customer needs to provide tailored product solutions.
- Streamlined sales processes to increase efficiency in closing deals.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Retail Sales Consultant
AT&T Mobility
Odessa, TX
12.2012 - 06.2026
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Executed sales strategies to meet and exceed monthly performance goals.
- Assisted customers in selecting products that best fit their needs and preferences.
- Resolved customer inquiries and issues efficiently, ensuring timely follow-up and resolution.
- Trained new team members on product knowledge and sales techniques to improve overall team performance.
- Collaborated with cross-functional teams to execute promotional events, driving foot traffic and sales growth.
- Developed strong relationships with customers, fostering repeat business through personalized service approaches.
- Also managed a total of 10 Apartments Complexes as a Liaison to bring sales to the store.
Server
Red Lobster
Odessa, TX
03.2012 - 10.2012
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed dining area cleanliness and organization to enhance guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
Customer Service Manager
Walmart
Fort Stockton TX
08.2011 - 12.2011
- Led customer service team to enhance overall satisfaction and resolve issues efficiently.
- Developed training programs for staff, improving product knowledge and service delivery standards.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Managed escalated customer complaints, ensuring timely resolution while maintaining positive customer relationships.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Retail Sales Consultant
AT&T Mobility
Midland, TX
09.2009 - 08.2011
- Analyzed sales data to identify trends and optimize inventory management practices.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
Education
Associate of Science - Teaching
Odessa College
Odessa, TX12 2012
High School Diploma -
Buena Vista ISD
Imperial, TX5 2005
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Upselling strategies
- Product demonstrations
- Handling customer complaints
- Sales orientation
- Teamwork
- Lead generation
Accomplishments
2022 Summit Winner
2018 Star Qrt 1 Winner
2014 RMDP Graduate
2015 MDP Graduate
Certification
- Realtor License - Active Realtor as of July 1st, 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Consultant
Verizon
06.2026 - Current
Retail Sales Consultant
AT&T Mobility
12.2012 - 06.2026
Server
Red Lobster
03.2012 - 10.2012
Customer Service Manager
Walmart
08.2011 - 12.2011
Retail Sales Consultant
AT&T Mobility
09.2009 - 08.2011
High School Diploma -
Buena Vista ISD
Associate of Science - Teaching
Odessa College