Summary
Overview
Work History
Skills
Timeline
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Isaiah Perez

Turlock,California

Summary

Customer Associate dedicated to providing highest quality service and making customers feel welcome. Committed to sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

3
3
years of professional experience

Work History

Guest Experience Specialist

Petco
11.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Processed customer orders and accurately established payment transactions.

Customer Service Associate

Lowes
09.2020 - 10.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Cleaned and sanitized cashier workstation and scanning area.

Skills

  • Sales Experience
  • Loyalty Programs
  • Proper Stacking and Storage
  • Point-of-Sale (POS) Software
  • Proper Sanitizing Procedures

Timeline

Guest Experience Specialist

Petco
11.2021 - Current

Customer Service Associate

Lowes
09.2020 - 10.2021

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Isaiah Perez