ISAIAH POLANCO
Orlando,FL
Summary
Versatile professional with extensive experience in management, security, and clerical roles. Proven ability to lead teams, ensure safety and compliance, and provide exceptional administrative support. Adept at problem-solving, multitasking, and delivering results in fast-paced environments. Committed to continuous improvement and leveraging diverse skills to achieve organizational objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Orlando, Florida
08.2025 - Current
- Greeted residents, staff, guests, vendors, and contractors, upon arrival at the community entrance.
- Monitored premises to ensure safety and security of all personnel and property.
- Responded promptly to incidents, ensuring proper reporting and documentation procedures.
- Controlled access points, verifying identification and authorizing entry for visitors.
- Assisted in training new security staff on protocols and procedures.
- Maintained accurate logs of daily activities, incidents, and observations for review.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Utilized surveillance equipment to monitor activities and detect suspicious behavior.
- Monitored premises to ensure safety and security for personnel and property.
Manager
Wendys Old Fashioned Hamburgers
Orlando, USA
10.2022 - 08.2025
- Provided quality customer service by adhering to company policies and procedures.
- Operated cash register to process customer payments accurately and efficiently.
- Greeted customers and took their orders in a friendly and efficient manner.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Mentored and trained new employees on company policies and procedures.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
Clerk Intern-Remote
Anso Financing Group
Orlando, USA
01.2022 - 10.2022
- Answered telephones, directed calls and took messages.
- Communicated with customers and employees to answer questions or explain information.
- Answered phones and directed inquiries appropriately, showcasing communication skills.
- Developed an understanding of office procedures and protocol, demonstrating proficiency with administrative tasks.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL 06.2023 - 04.2026
High School Diploma -
Comprehensive Model School
Bronx, NYSkills
- Customer service
- Conflict resolution
- Time management
- Effective communication
- Safety compliance
- Operations management
- Training and mentoring
- Technical troubleshooting
- Sales closing
- Multi-line telephone operations
- Money handling
- Staff education and training
- Computer proficiency
- Strong teamwork
- Cultural awareness
Certification
- Florida Class D license
- Drivers license
- Serve safe
References
References available upon request
Languages
- Bilingual
- Spanish
- Bilingual
Timeline
Security Officer
Allied Universal Security Services
08.2025 - Current
Associate of Science - Business Administration
Valencia College
06.2023 - 04.2026
Manager
Wendys Old Fashioned Hamburgers
10.2022 - 08.2025
Clerk Intern-Remote
Anso Financing Group
01.2022 - 10.2022
High School Diploma -
Comprehensive Model School