Isaiah Potter
Eau Claire
Summary
Dynamic professional with a proven track record in customer support and interior/exterior cleaning, demonstrated at H&R Block and One Auto Group. Excelled in relationship building and meeting tight deadlines, ensuring client satisfaction and operational efficiency. Skilled in utilizing detailed-oriented approaches to enhance service quality, achieving significant improvements in customer experience and workflow productivity.
Overview
6
6
years of professional experience
Work History
Respite Care Provider
Eau Claire County
01.2019 - 09.2021
- worked with kids who had cognitive disabilities
- I helped make sure they completed school work,
- brought/Chaperoned them on trips
- supplied food for them and overall just care of them as their guardians needed me to.
- I worked hard to create a bond with the kids I worked with so they felt at home when away from their parents.
Stocker
Walmart
09.2021 - 12.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Acted as a Substitute Manager on a frequent basis.
Detailer
One Auto Group
12.2023 - Current
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Helped come up with ideas to improve workflow in my department
Client Service Representative
H&r Block
12.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
High School Diploma -
HomeSchool
Eau Claire, WI05-2022
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Customer education
- Meeting deadlines
- Outbound calling
- Friendly and personable
- Heavy lifting
- Loading and unloading
- Interior and exterior cleaning
- Upholstery cleaning
- Relationship building
Timeline
Client Service Representative
H&r Block
12.2024 - Current
Detailer
One Auto Group
12.2023 - Current
Stocker
Walmart
09.2021 - 12.2023
Respite Care Provider
Eau Claire County
01.2019 - 09.2021
High School Diploma -
HomeSchool
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