Isaiah Pratt
Providence
Summary
IT Operations and Telecom Engineer with extensive experience managing and maintaining statewide IT infrastructure, leading complex telecom installations, and delivering strategic network upgrades. Skilled in configuring Layer 2 and Layer 3 networking devices, overseeing data center operations, and managing Critical Infrastructure Protection (CIP) equipment. Demonstrates strong leadership in coordinating contractors, driving infrastructure projects to completion, and ensuring reliable, on-time delivery across diverse environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Operations Engineer
PPL
Providence
05.2022 - Current
- Lead and manage statewide IT infrastructure across multiple service centers and the state data center.
- Coordinate and supervise outside contractors for low-voltage, phone, and data installations.
- Design and implement new IT infrastructure for corporate network rollouts, VoIP systems, and upgraded telecom rooms.
- Configure and support Layer 2 and Layer 3 devices, including Cisco switches and routers.
- Manage and maintain data center Critical Infrastructure Protection (CIP) equipment, including UPS systems and power distribution units.
- Use tools such as SolarWinds for network monitoring, Ekahau for wireless planning, and Microsoft Visio for infrastructure diagrams.
- Provide ongoing break/fix support, and facilitate infrastructure upgrades on schedule.
- Managed inventory records of all IT assets including computers, peripherals and other equipment items.
- Screened design and procedure change requests for clarity and compliance with operational guidelines and suggested alternations to meet standards.
Telecommunications Engineer
Berks Western Telecom
Reading
08.2019 - 05.2022
- Provided technical support on voice and data networks including LANs and WANs.
- Developed and maintained the communication infrastructure for a large enterprise network.
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Monitored the performance of telecom systems using tools like SolarWinds.
- Configured routers, switches, and other telecommunications equipment to meet customer requirements.
- Ordered equipment and services for voice, data and cabling.
- Coordinated with vendors to ensure timely delivery of materials needed for installation projects.
- Installed IP, network equipment and facilities.
- Maintained generators and UPS batteries for reserve power in event of power failures.
Education
Bachelor of Science - Project Management
Colorado State University
Fort Collins, COBachelor of Science - Technology Leadership
Brown University
Providence, RISkills
- IT infrastructure management
- Network configuration
- Telecommunications systems
- Data center operations
- Network monitoring
- Vendor coordination
- Technical support
- IEEE Standards
Certification
- CCNA
Timeline
IT Operations Engineer
PPL
05.2022 - Current
Telecommunications Engineer
Berks Western Telecom
08.2019 - 05.2022
Bachelor of Science - Project Management
Colorado State University
Bachelor of Science - Technology Leadership
Brown University
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