Summary
Overview
Work History
Education
Skills
Websites
Certification
Universityprojects
Timeline
Generic

Isaiah Ragland

Louisville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Disclosure Specialist II

Baptist Health
Louisville
01.2023 - Current
  • Trained end users on how to use new systems and technologies effectively.
  • Verified adherence to HIPPA protocols for sharing private records with external parties.
  • Processed patient requests efficiently, accurately, and promptly.
  • Provided technical support for users experiencing hardware or software issues.
  • Created user accounts, set up permissions, and monitored system security.
  • Monitored network performance and identified areas for improvement.

Problem Resolution Specialist

Amazon
Louisville
01.2022 - 01.2023
  • Developed innovative strategies to resolve customer complaints and difficult situations
  • Maintained detailed records of problem resolution activities, including diagnostics results and corrective actions taken.
  • Investigated customer complaints and identified root causes of problems.

Release of Information Spec.

Norton Healthcare Inc.
Louisville
06.2019 - 01.2022
  • Ensured efficient organization, analysis and handling of health-related information in electronic as well as paper form.
  • Providing efficient support to patients by securely retrieving requested medical records in adherence to HIPAA guidelines and privacy requirements.
  • Ensuring daily work volume and turnaround times for releasing patient records have been met in a timely manner.
  • Reviewed patient records to determine releasable information according to HIPAA regulations.
  • Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.

Education

B.S Computer Science - Computer Science And Programming

Western Governors University
Salt Lake City, Utah
10-2024

A.S Health Information Technology -

Jefferson Community Technical College
Louisville, Kentucky
05.2019

Skills

  • Strong Interpersonal Communication
  • Strategic Problem Analysis
  • Business understanding
  • Detail-Oriented Organization
  • Consistent Deadline Adherence
  • Data Analysis
  • Collaborative Development Tools
  • Compliance Training
  • Algorithm development
  • Data Mining
  • Python (pandas, numpy, matpltlib, scikit)
  • MySQL
  • SQL

Certification

  • LPI Linux Essentials, LPI000602760
  • ITIL Foundations, 9980050654732838

Universityprojects

  • Student Data Project, C++, https://github.com/Isaiahmr89/Student-Data-Project, Built an application that is responsible for reading and manipulating provided student data. Implement and migrate a student data system using C++ while also referencing existing requirements from the outdated application.
  • Package delivery system, Python, Application developed to deliver a set number of packages in the least number of miles utilizing a hash table. Modeled the application by using the K-NN algorithm, by selecting the nearest delivery point allowing for the system to be more efficient in total miles driven.

Timeline

Disclosure Specialist II

Baptist Health
01.2023 - Current

Problem Resolution Specialist

Amazon
01.2022 - 01.2023

Release of Information Spec.

Norton Healthcare Inc.
06.2019 - 01.2022

B.S Computer Science - Computer Science And Programming

Western Governors University

A.S Health Information Technology -

Jefferson Community Technical College

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Isaiah Ragland