Tijuana Wright
Lithia Springs,GA
Summary
Experienced with managing administrative functions and supporting office operations efficiently. Utilizes strong organizational skills and attention to detail to ensure smooth workflow and task completion. Knowledge of effective communication and time management to support team success and operational excellence.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Exam Administration Specialist II
NCCPA
Johns Creek, GA
10.2019 - Current
- Perform processes related to any examination applications and administrations, ensuring compliance with the company policies regarding eligibility, financial payments, reimbursements, and processing timeframes.
- Support the company’s initiative for providing appropriate accommodation in accordance with the American with Disability Act including the review of medical documentation, identity next steps ensure all communications and documentation are accurately uploaded in case management system.
- Collaborate with team members on special projects, including the PA Program Educators Workshop, and contribute ideas for orientation and program visit materials.
- Review and update Exam Administration Standard Operating Procedures (SOPs) quarterly and develop new SOPs as needed.
- Assist with User Acceptance Testing (UAT) for new or revised processes impacting Exam Administration.
- Provide educators with accurate information on PANCE eligibility requirements and guidance on navigating the PA Program Portal; ensure portal content remains current and relevant.
- Establish positive relationships with students and educators while ensuring timely communication of exam administration updates.
- Review and update policies, procedures, and job aids related to Exam Administration tasks at least annually.
- Cross-train across all Exam Administration team processes to ensure operational continuity.
Fabrication Team Lead
HD Supply Facilities Maintenance
Marietta, GA
01.2017 - 07.2019
- Led team performance by monitoring calls, identifying training gaps, and providing coaching to improve service quality.
- Created and delivered reports on team progress, monthly metrics, and performance trends.
- Developed strategies to help representatives meet and exceed sales goals.
- Handled escalated calls from irate or dissatisfied customers to ensure positive resolution and retention.
- Collaborated with management to maintain consistent, customer-focused operations.
Flight Attendant
PSA Airlines
Vandalia, OH
06.2015 - 01.2017
- Delivered safety demonstrations and ensured passengers understood emergency procedures.
- Maintained passenger comfort and safety during delays, turbulence, and in-flight situations.
- Conducted preflight briefings and ensured aircraft supplies were adequately stocked.
- Performed routine safety checks throughout flights.
Administrative Assistant
Atlanta Botanical Garden
Atlanta, GA
10.2011 - 06.2015
- Managed schedules and coordinated meetings between management, clients, and business partners.
- Handled multi-line phones, greeted clients, secured conference rooms, and maintained calendars for the sales team.
- Assisted with planning and executing events, ensuring smooth logistics and communication.
- Coordinated with vendors to ensure timely delivery and proper event setup.
Education
High School -
Meridian Senior High School
Meridian, MS05.1994
Skills
- Microsoft Office (Excel, Word, Outlook)
- Strong Interpersonal Communication
- Decision-Making & Problem-Solving
- Discreet correspondence handling
- Time Management & Prioritization
- Records management
- Database administration
- Customer service
- Problem-solving
- Attention to detail
- Informed decision-making
- Relationship development
- Data protection
- Document preparation
Certification
Project Management Essentials Certified (PMEC) - 2020-09
Timeline
Exam Administration Specialist II
NCCPA
10.2019 - Current
Fabrication Team Lead
HD Supply Facilities Maintenance
01.2017 - 07.2019
Flight Attendant
PSA Airlines
06.2015 - 01.2017
Administrative Assistant
Atlanta Botanical Garden
10.2011 - 06.2015
High School -
Meridian Senior High School
Certification
Project Management Essentials Certified (PMEC)