ELIZABETH BETANCOURT

• Interview applicants to assess eligibility for financial assistance programs.
• Collect and analyze financial information to verify qualifications.
• Ensure compliance with program guidelines and regulations.
• Collaborate with medical social workers and case management teams to meet patient needs.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Resolved discrepancies with client applications to verify eligibility.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Interview applicants and recipients of one or more aid categories to help them fill out and understand the

application and declaration forms that determine their eligibility.

• Obtains relevant information from applicants and recipients about items like income, other financial resources, and financial obligations/debts; more information is obtained to address discrepancies in the applications and declarations by phone, letter, or in-person interviews.

• Establishes eligibility standards in line with established procedures; enters data for case records; and explains program rules and other essential information to applicants, beneficiaries, and the general public.

• Communicate daily with medical social workers and case management to ensure patient needs are met.

• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.

• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Assisted clients with accurate eligibility form, application and document completion.
• Assisted clients with completion of applications and paperwork.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Established and managed supplier and vendor relationships.
• Oversaw purchase order shipments by managing deadlines and cancellation dates.
• Maintained complete documentation and records of all purchasing activities.
• Collaborated with internal departments to identify and manage demand for material and services.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.

• Transcribed phone messages and relayed to appropriate personnel.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Confirmed appointments, communicated with clients, and updated client records.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Scheduled office meetings and client appointments for staff teams.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Assisted customers with returns, refunds and resolving transaction issues.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.