Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Castro

Mogadore,OH

Summary

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Competent Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Previous roles have seen significant improvement in process efficiency due to expertise in electronic case management systems.

Resourceful Eligibility Specialist known for high productivity and efficient task com

Seasoned eligibility interviewer for government programs with comprehensive background in managing client interviews, determining benefits eligibility, and processing applications efficiently. Skilled in interpreting complex regulations and policies to provide accurate information and support to applicants. Demonstrated ability to maintain high levels of confidentiality and professionalism while making significant impacts in streamlining application processes for improved client satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Eligibility Specialist II

Portage County Job and Family Services
Ravenna, OH
05.2013 - 01.2024
  • Complete interviews and make appointments for clients who have made applications for public assistance that involve Food,Cash and Medical. Complete budgets and determine eligibility for public assistance. Answer phone calls from clients and public on shared services line. Maintain case filed in digital image system. For past 10 years worked on customer service line that serviced 6 Counties answering calls and taking applications, conducting interviews and determining benefits for clients of those 6 Counties Made referrals for other services clients may qualify for as well. From 2020 to 2024 worked fully remote from home.

Fraud Investigator

Portage County Job and Family Services
Ravenna, Ohio
09.2002 - 02.2013

Responsible for taking overpayment complaints or fraud referrals from inhouse and community from initial complaints all the way to fraud charges and or overpayment work up and collections. Investigate the reported fraud referral. Conduct in home investigations of alleged fraud that could include going out into the community to contact possible witnesses and serve subpoena. Responsible to calculate overpayments of public assistance for Food, Cas and Medical. Conduct State and International Program violations hearings. Make referrals to County Prosecutor office for possible fraud charges, testify in court to findings. Collect overpayments and make payment arrangements with clients for repayment.

Education

Some College (No Degree) - Business Administration

University of Phoenix
Tempe, AZ

Some College (No Degree) - Accounting

Bohecker College
Ravenna, OH

Skills

  • Effective communication skills
  • Documentation and paperwork
  • Recordkeeping and data input
  • Applicant engagement
  • Proficient in typing

  • Interviewing
  • Documentation and reporting
  • Social services
  • Telephone etiquette
  • Medicaid
  • Interviewing techniques
  • Advocacy and counseling
  • Confidentiality
  • Application review
  • Eligibility procedures
  • Disability awareness
  • Verbal communication
  • Benefits administration
  • Record keeping
  • Public assistance
  • Appointment scheduling
  • Public assistance programs
  • Microsoft office
  • Data entry
  • Income verification
  • Cultural history
  • Programming
  • Policy interpretation
  • Government relations
  • Application assessment
  • Resource information
  • Applicant support and service
  • Proficiency in word, excel, power point

Timeline

Eligibility Specialist II

Portage County Job and Family Services
05.2013 - 01.2024

Fraud Investigator

Portage County Job and Family Services
09.2002 - 02.2013

Some College (No Degree) - Business Administration

University of Phoenix

Some College (No Degree) - Accounting

Bohecker College
Barbara Castro