Isaiah Santiago
Miami
Summary
Superior leadership skills as demonstrated by thy systemic and rapid increases of my job responsibilities at all my previous employment positions. Immediately responsible for the training & supervision of the employees and staff of the establishment. Consistently maintained business objectives and goals with an emphasis on team building, training and development. Efficiently upsold and closed sales opportunities with a persistent, self driven, dedicated manner. A dependable candidate for this position seeking a new opportunity for and personal and professional growth.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Lead Server
Arkadia Day club
Miami Beach
08.2020 - Current
- Improved team skills and performance through proactive training.
- Assisted in training new servers on restaurant procedures and customer engagement.
- Increased club popularity and revenue by promotion through social media, networking with managers at other similar industries and private events.
- Delivered exceptional customer service in fast-paced dining environment.
Team Leader
FONTAINEBLEAU
Miami Beach
04.2021 - 01.2022
- Maintained a positive work environment that promoted collaboration between team members.
- Created and distributed monthly, quarterly and annual reports to management regarding personal and business performance.
- Developed strategies for problem solving and conflict resolution throughout the business.
Lead Clerk
United States Postal Service
Miami
07.2020 - 08.2021
- Maintained records of all processed items including letters, parcels, magazines, newspapers.
- Processed incoming and outgoing mail to ensure accuracy of postal codes and addresses.
- Collaborated with other staff members on special projects related to postal operations.
Education
Miami Palmetto Senior Highschool
Pinecrest, FLSkills
- Training & Leadership
- Employee Performance Improvement
- Service Oriented
- Mangement
- Relationship Builder
References
Personal & Business reference available upon request.
Languages
- English
- Spanish
Timeline
Team Leader
FONTAINEBLEAU
04.2021 - 01.2022
Lead Server
Arkadia Day club
08.2020 - Current
Lead Clerk
United States Postal Service
07.2020 - 08.2021
Miami Palmetto Senior Highschool