Isaiah Williams
Virginia Beach,VA
Summary
Dynamic Office Assistant with proven customer service and time management skills, honed at Office Pride Commercial Cleaning Services and IHOP. Excelled in enhancing office efficiency and customer satisfaction through meticulous data entry and effective communication. A dedicated team player, adept at leveraging social media for promotions, contributing to significant team success.
Overview
3
3
years of professional experience
Work History
Office Assistant
Office Pride Commercial Cleaning Services
09.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
Host
IHOP
06.2021 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
BBA - Business Administration And Management
Shenandoah University
Winchester, VA05.2026
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2022
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Professional and mature
Refrences
Leroi Wilson - Longtime soccer coach/mentor: Leori@futbolr.com
Tatyana Corprew - Direct supervisor: Tatyanacorprew@officepride.com
Timeline
Office Assistant
Office Pride Commercial Cleaning Services
09.2021 - Current
Host
IHOP
06.2021 - 09.2021
BBA - Business Administration And Management
Shenandoah University
High School Diploma -
Kempsville High School
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