Henry Perez
Los Angeles,CA
Summary
Enthusiastic, versatile, and motivated individual passionate about customer service. Team player- works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences, while maintaining business needs.
Overview
6
6
years of professional experience
Work History
Serve
Rokka Whiskey Bar & Grill
04.2023 - Current
- Provide enhanced customer satisfaction by attending to needs of guests through personalized service
- Work with POS/Aloha system to place orders, manage bills, and handle complimentary items
- Provide knowledge of cocktails, old fashions, and food items to enable customers to make personal decisions based on taste and interest
- Using upselling techniques to promote menu items, Add ons, and promotions through thorough knowledge of menu and ingredients
- Ensuring amazing and smooth dining experience for guests through developed table service
Medical Receptionist
Cedars Sinai Associated
10.2020 - 04.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff with various administrative tasks by filing, copying and faxing documents.
Server
Delicious Pizzeria | Craft Beer & Wine
10.2018 - 04.2023
- Cultivated warm relationships with regular customers
- Handled customer feedback professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Informed guests about our wide selection of New York styled pizza choices and craft beer and wines
- Handled table service and other dining room tasks to insure smooth service in times of high volume
- Built strong multitasking skills by managing multiple tables without compromising quality of service
Education
High School Diploma -
Usc Hybrid High School
Los Angeles, CA08.2018
Skills
- Verbal and Written Communication
- Critical Thinking
- Teamwork and Collaboration
- Dining Room Logistics
- Hospitable attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Serve
Rokka Whiskey Bar & Grill
04.2023 - Current
Medical Receptionist
Cedars Sinai Associated
10.2020 - 04.2023
Server
Delicious Pizzeria | Craft Beer & Wine
10.2018 - 04.2023
High School Diploma -
Usc Hybrid High School
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