Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALICIA DENEAU

Sterling Heights

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

14
14
years of professional experience

Work History

Serve

Carrabba's Restaurant
03.2025 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Cultivated warm relationships with regular customers.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender & Server

Buffalo Wild Wings
03.2022 - Current
  • Prepare drinks according to Buffalo Wild Wings standards/recipes.
  • Provide a positive guest experience, interact with patrons, and handle gambling play and payouts.
  • Knowledge of liquor and beer to provide recommendations to customers based off their preference.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender & Server

AMF Rosebowl Lanes
08.2011 - 04.2022
  • Prepare drinks according to AMF's standards/recipes.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provide a positive guest experience with league and open bowlers by serving them drinks and food.
  • Establish rapport with league bowlers while providing fast and efficient service.
  • Recorded accurate orders, managed cash/credit card payments and maintained inventory of beverage selections.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Completed requisitions to maintain required stock par levels.

Education

High School Diploma -

Fremont Senior High School
Fremont, NE

Skills

  • Time Management
  • Leadership
  • Accountable
  • Mixology
  • Food & Beverage Product Knowledge
  • Strong multitasking
  • Customer service
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Suggestive selling
  • New hire training

Timeline

Serve

Carrabba's Restaurant
03.2025 - Current

Bartender & Server

Buffalo Wild Wings
03.2022 - Current

Bartender & Server

AMF Rosebowl Lanes
08.2011 - 04.2022

High School Diploma -

Fremont Senior High School

Similar Profiles

CREATE PROFILE
ALICIA DENEAU