Isaiah Zavala
Tampa,FL
Summary
Solutions Engineer at Procore Technologies, driving revenue growth and high close rates through expertise in tech-sales, customer success, and commercial construction. Former Project Manager skilled in leading multimillion-dollar projects, contract negotiation, and strategic problem-solving. Proficient in construction tech, I excel at uncovering customer needs, delivering tailored solutions, and building trusted advisor relationships. Ready to collaborate with sales teams to transform the construction industry.
Overview
5
5
years of professional experience
Work History
Commercial Customer Success Engineer
Procore Technologies Inc.
Tampa, FL
01.2025 - Current
- Transitioned from Solutions Engineering to help establish and define the CSE role.
- Led product enablement and the Product Pulse initiative to keep CS teams aligned on new releases.
- Recognized product expert; regularly selected to demo and close deals on key product lines.
- Hit all Q1 targets: onsite visits, churn prevention, and strategic client engagements.
- Partnered with AEs and CS to drive retention, expansion, and platform adoption.
SMB Solutions Engineer
Procore Technologies Inc.
Tampa, FL
02.2023 - 01.2025
- Surpassed annual goals with 145% of FY23 quota and 126% in FY24; maintained a close rate of 83% in FY24.
- Achieved 2023 quarterly quotas with strong performance (Q2: 153%, Q3: 134%, Q4: 139%) and a 71% close rate.
- Increased AE cross-sell rate from 15% to 36% by launching and leading a targeted training academy.
- Partnered with AEs on strategic account planning; 6 of 8 were promoted within one year.
- Drove client success through consultative selling, workflow expertise, and deep knowledge of the Procore platform.
- Mentored 4 new SEs, helped each one transition from construction to the Solutions Engineer role
Project Manager
Clout Construction
08.2022 - 02.2023
- Managing $40 Million in commercial projects.
- Key responsibilities include, creating contracts, evaluating and rewarding bids, contract negotiation, coordinating subcontractors, running weekly update meetings, drawing reviews, obtaining permits, procuring materials, buying out jobs, creating scopes of work.
- Software's used include Procore, MS Project, Building connected, Bluebeam Revu, Adobe Acrobat.
Project Manager
GMi
08.2021 - 08.2022
- Company Overview: Worked for the largest interior finish subcontractor in Texas ($245 million annual revenue).
- Brought $15 million in revenue in 2021.
- Managed 26 commercial projects at once achieving gross margins while keeping the projects on schedule.
- Projects include hospitals, multi-family, restaurants, warehouses, and schools.
- Responsible for creating all material, equipment, and labor budgets for each project.
- Central point of contact for general contractors, owners, engineers, and architects.
- Responsible for billing labor, material, and equipment for all jobs.
- Created all stocking and working plans to achieve maximum efficiency, reaching labor and material budgets.
- Tracked progress of all jobs weekly through data analysis.
- Redlined contracts.
- Estimating experience using OST and Quick Bid.
- Worked for the largest interior finish subcontractor in Texas ($245 million annual revenue).
Project Engineer / Laborer
The Walsh Group - Walsh Construction & Archer Western
12.2020 - 08.2021
- Company Overview: Worked with the largest wastewater facility General Contractors in the world at San Jose Digesters plant.
- Helped AE team increase cross-sell from 15% to 36%.
- Fostering client success through strategic problem-solving, relationship-building, industry expertise, and a mastery of Procore's product suite.
- Created and implemented AE training with the intent to increase cross-sell. Saw a 21% increase in Cross-sell as a direct result of my training academy and continued to lead all SMB teams in cross-sell.
- Partner with AEs to manage their books and strategize expansion, ensuring no quarterly quotas were missed. 6/8 of my partnered AEs promoted within 1 year.
- Worked with the largest wastewater facility General Contractors in the world at San Jose Digesters plant.
Education
M.S - CONSTRUCTION MANAGEMENT
The University of Texas at El Paso
12.2021
B.S - INTERNATIONAL AFFAIRS; ECONOMICS AND PUBLIC ADMINISTRATION
Florida State University
Skills
- Technical Sales & Discovery
- AEC Industry Expertise
- Sales Cycle Management
- Construction Technology (SaaS)
- Customer Success & Retention
- Training & Enablement
- Contracting & Budgeting
- Collaboration & Communication
References
References available upon request.
Timeline
Commercial Customer Success Engineer
Procore Technologies Inc.
01.2025 - Current
SMB Solutions Engineer
Procore Technologies Inc.
02.2023 - 01.2025
Project Manager
Clout Construction
08.2022 - 02.2023
Project Manager
GMi
08.2021 - 08.2022
Project Engineer / Laborer
The Walsh Group - Walsh Construction & Archer Western
12.2020 - 08.2021
M.S - CONSTRUCTION MANAGEMENT
The University of Texas at El Paso
B.S - INTERNATIONAL AFFAIRS; ECONOMICS AND PUBLIC ADMINISTRATION
Florida State University
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