ISAIAH D. WALLACE
Warner Robins,GA
Summary
Energetic, self-motivated individual who combines outstanding work experience, education, and refined training to enhance personal and professional growth. Possess extensive experience in providing exceptional customer service and office administration. Knowledgeable in Microsoft Office Excel, Adobe Premiere Pro, Power point, Illustrator, and Creative Cloud. Presents recommendations for resolving inquiries with the ability to conceptualize solutions for difficult administrative and customer relations while achieving organizational objectives. Skilled in financial management and capsim. Builds relationships with customers while understanding required needs. Proficient in the utilization of interpersonal communication while managing professional and positive leadership duties amongst the company and organization. Demonstrates compassion and empathy when appropriate to internal and external customers. Exceptional written and verbal communication skills while meeting individual performance standards. Knowledgeable in Health Insurance Portability and Accountability Act and internet security and safety.
Overview
8
8
years of professional experience
Work History
Operations Analyst / Clinical Care Provider
Arine
San Francisco, California
08.2022 - Current
- Consult with 'patient outreach' avoiding abrasions, discuss their health care needs, and offer advice while scheduling appointments for patients to speak with their pharmacist with knowledge of slack
- Train employees to use new systems or follow new processes
- Experienced in fast-paced, high volume environments
- Maintain employee confidence and protect operations by keeping employee and patient information confidential
- Coordinate and schedule appointments for patients and clients
- Health Insurance Portability and Accountability Act compliance, collection and appropriate dissemination of documentation
- Tracking individual and project metrics, while checking patient eligibility status
- Gather information by observing workflows, reviewing company reports
- Reporting data in Excel sheets
- Answer and manage phone calls, inquiries, emails, schedule and confirm appointments, as well as input customer data into company systems
- Corresponded with operations staff to ensure key patients deliverables and revenue goals were met
- High-quality communication with people outside of different cultures internally and externally
- Ability to operate in a virtual environment with different time zones.
Creative Director
03.2021 - Current
- Consult with clients on helping create and develop a vision for their brand and business
- Work with other organizations on producing new ideas and group branding with marketing communications and campaigns
- Prepare and edit contracts for all individuals involved
- Develop vision boards and help assist clients during photoshoots and other events
- Develop exceptional and well-crafted work that meet clients’ requirements and standards
- Collaborate with other photographers, business owners, videographers, and artists to create outstanding projects.
Customer Service Specialist, Sales Associate
Kohls
Valdosta, GA
05.2021 - 07.2022
- Answered client calls and greeted visitors while providing information and sharing communications
- Developed marketing materials to highlight events, people, topics, and academia
- Prepared professional writing documents with proper grammar, spelling, and content
- Cross-trained in Amazon packaging, sales development, and guiding solutions to customer needs
- Assisted customers in product selections, merchandising, and promoted Kohl's credit card.
Founder
Inclusive Creations of Valdosta State University
Valdosta, GA
12.2021 - 05.2022
- As president, I organized and maintained all documents and files pertaining to the organization
- Created aesthetics and concepts to bring to life for events, photoshoots, and marketing ideas
- Coordinated and organized events for the public to include marketing, venue, and itinerary
- Collaborated across campus with various organizations to increase diversity, equity, and inclusion amongst the campus and outside community
- Arrange interviews for potential members for the organization.
Public Relations Coordinator
Collegiate Men of Valdosta State University
Valdosta, GA
01.2021 - 05.2022
- Ensured all communication was translated amongst every group member and leader of the organization
- Built and maintained professional public image for the organization in person and on social media
- Prepared and edited public documents, organizational materials for internal and external audience
- Mentored young peers in being positive influences in society and developing leadership skills
- Presented public speeches across all boards
- Arrange interviews for potential candidates for an executive board position.
Customer Service Representative, Sales Associate
JCPenney
Warner Robins, GA
03.2019 - 05.2021
- Established rapport and relationships with clients to provide tailored assistance and problem-solving
- Served customers by providing products and service information while resolving problems and making suggestions and creating a welcoming experience by authentically greeting every guest every time
- Operated fast-paced POS, advertised and price matched the latest specials to increase sales and efficiency
- Assisted customers in product solutions, stocking items, promote JCPenney credit card
- Answered client calls resolving their needs while participating in the sales development process.
Customer Service Specialist
Chick Fil A
Warner Robins, GA
05.2016 - 02.2019
- Established rapport with clients to provide tailored assistance and service to meet their needs
- Worked in a fast-paced environment while using POS cash register accurately and efficiently
- Ask engaging questions to develop effective solutions for customers.
Legal Administrative Assistant Intern
Davis Law Firm
Warner Robins, GA
06.2016 - 07.2016
- Maintained records of sales or other business transactions detailed spreadsheets
- Ensured organized filing system of digital and physical files containing pertinent information
- Performed general clerical duties including check-in, operating multi-line phone, filing, and copying.
Education
Master of Organizational Leadership - Human Resources Management
Columbus State University
04.2024
Bachelor of Fine Arts in Communication -
Valdosta State University
05.2022
Skills
- Attention to Detail
- Critical Thinker
- Time Management
- Organization Skills
- Public Speaking
- Rapport Building
- Project Management
- Problem Solver
- Peer Coaching/Mentoring
- Data Analysis
- Multitasking
- Professional Demeanor
- Organizational Skills
- Interpersonal Skills
- Relationship Building
- Reporting skills
Affiliations
- The Society for Collegiate Leadership & Achievement, 08/2020, 05/2022, Member
- The National Society of Leadership and Success, 08/2020, 05/2022, Presidential Member
Honors And Awards
- Certificate in Money Management & Financial Wellness, 08/07/2022, Troy University
- Certificate in Effective Leadership, 08/07/2022, Troy University
- Dean’s List, 08/2019, 05/2022, Valdosta State University
- Certificate in Completion in Applied Communication Research, 04/2022, Valdosta State University
- Best Male Role Model, 03/2022, Evening of Genius Awards, Media Arts Geniuses, Valdosta State University
- Mr. Congeniality, 11/2021, Valdosta State University
- Certificate in Conflict of Interest, 01/2021, Valdosta State University
Timeline
Operations Analyst / Clinical Care Provider
Arine
08.2022 - Current
Founder
Inclusive Creations of Valdosta State University
12.2021 - 05.2022
Customer Service Specialist, Sales Associate
Kohls
05.2021 - 07.2022
Creative Director
03.2021 - Current
Public Relations Coordinator
Collegiate Men of Valdosta State University
01.2021 - 05.2022
Customer Service Representative, Sales Associate
JCPenney
03.2019 - 05.2021
Legal Administrative Assistant Intern
Davis Law Firm
06.2016 - 07.2016
Customer Service Specialist
Chick Fil A
05.2016 - 02.2019
Master of Organizational Leadership - Human Resources Management
Columbus State University
Bachelor of Fine Arts in Communication -
Valdosta State University
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