Isaias DelToro
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Warehouse Packer
Crate And Barrel
Bolingbrook
01.2023 - 07.2023
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Organized items on racks, shelves and bins to maintain established order.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
Crew Member/ Cook/ Cashier
Taco Bell
Chicago
11.2022 - 01.2023
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Contributed to positive workplace morale through effective communication and teamwork skills.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
Sales Associate
Swaprama
Alsip, IL
01.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Diploma - General Studies
Nobel St. Muchin College Prep. HS
1 N State St. Floor 7 Chicago, IL. 6060205.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Customer Needs Assessment
- Complex Problem-Solving
- Merchandising knowledge
- Professional Demeanor
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Packer
Crate And Barrel
01.2023 - 07.2023
Crew Member/ Cook/ Cashier
Taco Bell
11.2022 - 01.2023
Sales Associate
Swaprama
01.2017 - Current
Diploma - General Studies
Nobel St. Muchin College Prep. HS