Erica Hugan
Valrico,FL
Summary
Dynamic professional with experience at Amazon, excelling in efficient packing and attention to detail. Proven ability to adapt and thrive in fast-paced environments, while delivering exceptional customer service. Strong communication skills and a commitment to teamwork ensure successful outcomes in diverse settings. Recognized for creativity in problem-solving and effective classroom management.Dedicated and dependable customer service professional with experience in healthcare and retail environments. Known for strong communication skills, reliability, and a positive work ethic. Proven ability to assist customers and patients with professionalism, empathy, and attention to detail while working efficiently in fast-paced settings. A motivated team player committed to delivering excellent service and supporting organizational goals.
Overview
5
5
years of professional experience
Work History
Warehouse Packer
Amazon
Temple Terrace, FL
02.2024 - 12.2025
- Pack products accurately for customer orders.
- Maintain organized packing stations to enhance workflow.
- Label packages clearly for proper shipping identification.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Substitute Teacher
Kelly Educational Services
Tampa, FL
08.2024 - 10.2025
- Encouraged positive behavior among students through effective communication techniques.
- Ensured a safe and secure setting within the classroom.
- Delivered individualized educational support for students with special needs.
- Developed creative learning strategies to engage all types of learners.
Cashier
Burger King
Temple Terrace, FL
06.2021 - 01.2023
- Assisted customers with menu selections and provided product recommendations.
- Handled cash and credit transactions while ensuring security protocols were followed.
- Managed inventory by restocking supplies and monitoring product levels regularly.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
West University Charter High School
Tampa05-2024
Skills
- Communication skills
- Efficient packing
- Teamwork
- Flexible schedule
- Multitasking and organization
- Adaptable to change
- Punctual and reliable
- Heavy lifting
- Attention to detail
- Customer service
- Cash handling
- Classroom management
- Lesson planning
- Individualized support
- Student engagement
- Creative thinking
- Behavior management
- First Aid/CPR
- Active listening
- Emotional intelligence
- Creativity and innovation
- Special education
Customer Service Excellence
Healthcare & Patient Support
Call Center Operations
Professional Communication & Active Listening
Problem Solving & Conflict Resolution
Time Management & Multitasking
Team Collaboration
Dependability & Strong Work Ethic
Positive Attitude & Empathy
Timeline
Substitute Teacher
Kelly Educational Services
08.2024 - 10.2025
Warehouse Packer
Amazon
02.2024 - 12.2025
Cashier
Burger King
06.2021 - 01.2023
High School Diploma -
West University Charter High School