Dedicated Customer Service Representative with expertise in product knowledge and effective communication. Proven ability to enhance customer satisfaction through positive interactions and process improvements.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
TaskUs
New Braunfels, Texas
02.2020 - 11.2024
Assisted customers with inquiries through phone and chat support.
Provided product knowledge to enhance customer experience and satisfaction.
Handled complaints professionally while maintaining a positive attitude.
Participated in team meetings to discuss process improvements and feedback.
Answered customer inquiries and provided accurate information regarding products and services.