Isaiha Pace
Lauderdale Lakes,FL
Summary
Friendly hardworking, organized, and dependable Customer Assistance Representative with proficiency in interacting effectively with customers of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and while working quickly in fast-paced environments. Productive working with others and independently at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Customer Assistance Representative
American Airlines
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Boosted customer retention with personalized assistance and genuine concern for their needs.
- Communicated effectively with customers from diverse backgrounds, adapting language as needed for clarity and understanding.
- Demonstrated empathy towards customers facing difficulties, offering solutions tailored to their specific circumstances while adhering to company guidelines.
- Established rapport with customers through active listening and thoughtful questioning, earning their trust and confidence in our services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered outstanding support during peak periods, maintaining patience and composure under pressure.
Deli Service Clerk
Publix Super Market At Coral Ridge Shopping Center
09.2021 - 06.2023
- Greet customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Respond to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevent food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Train team members to prepare food items according to instructions.
- Perform serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenish serving stations with fresh food and cleaned up spills.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Packer Sorter
United Parcel Service, UPS
04.2021 - 06.2023
- Perform required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Lift and unload containers of parcels onto equipment for transportation to sort stations.
- Monitor outgoing packages for proper labels and accurate address information.
- Quickly and properly wrap and box damaged packages, maintaining uniformity to meet fulfillment targets.
- Use hand-held scanners and physical logs to accurately track item movements.
- Prevent load shifting or damage by using bracing and strapping techniques.
- Assemble, sealed and loaded packages into correct trucks.
- Protect materials for transport by correctly packaging products in boxes and crates.
Order Taker
McDonald's
06.2019 - 04.2021
- Entered orders into computer system quickly and in proper sequence.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked outgoing orders for accuracy before delivery.
- Accurately performed cash register operations to process and receive payments and issue change.
- Used downtime between customer orders to fulfill other guest services.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL05.2019
Skills
- Customer Services
- Time Management / Multitasking
- Exceptional Communication
- Stress Tolerance
- Active Listening / Attention to Detail
- Language Proficiency
- Issue Resolution
- Cultural Awareness
- Airline Policies
- Teamwork and Collaboration
- Managing Food Preparations and Practicing Food Safety
- Cleanliness and Sanitation
- Package Loading and Unloading / Package Scanning
- Baggage Handling
Timeline
Customer Assistance Representative
American Airlines
06.2023 - Current
Deli Service Clerk
Publix Super Market At Coral Ridge Shopping Center
09.2021 - 06.2023
Packer Sorter
United Parcel Service, UPS
04.2021 - 06.2023
Order Taker
McDonald's
06.2019 - 04.2021
High School Diploma -
Dillard High School
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