Dynamic and results-driven professional with extensive experience at River Rock Casino annd graton resort and Casino, excelling in cash handling and customer service. Proven ability to ensure compliance with gaming regulations while maintaining a clean and organized environment. Recognized for strong communication skills and efficient multitasking, enhancing guest satisfaction and operational efficiency.
Work History
Slot Attendant
1 Year 10 Months
River Rock Casino | 09.2024 - Current
Monitor slot machine operations to ensure proper functionality and adherence to safety protocols.
Assist patrons with inquiries and provide exceptional customer service.
Maintain cleanliness and organization of gaming areas to enhance guest satisfaction.
Minor slot machine repairs like paper out, paper jam, bill validator error.
Validate guests information before paying out jackpot.
Validate jackpots to ensure accuracy and compliance with gaming regulations.
Cage Cashier
9 Months
Graton Resort & Casino | 12.2023 - 09.2024
Processed cash transactions accurately and efficiently for customers at gaming tables.
Verified identification and ensured compliance with regulatory requirements for cash handling.
Maintained balanced cash drawers through record-keeping.
Assisted in training new staff on cash handling procedures and customer service protocols.
Follow all title 31 procedures MTL and CTR compliance.
TDR Attendant
1 Year 1 Month
Graton Resort & Casino | 11.2022 - 12.2023
Provided exceptional team member service to enhance experiences and satisfaction.
Assisted in maintaining cleanliness and organization across team member room.
Organize plates, silverware, food, drinks, and make sure the TDR is clean at all times.