Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Isaiiah Alcazar

River Rock Casino
Santa Rosa ,CA
4
years of professional experience

Dynamic and results-driven professional with extensive experience at River Rock Casino annd graton resort and Casino, excelling in cash handling and customer service. Proven ability to ensure compliance with gaming regulations while maintaining a clean and organized environment. Recognized for strong communication skills and efficient multitasking, enhancing guest satisfaction and operational efficiency.

Work History

Slot Attendant

1 Year 10 Months
River Rock Casino | 09.2024 - Current
  • Monitor slot machine operations to ensure proper functionality and adherence to safety protocols.
  • Assist patrons with inquiries and provide exceptional customer service.
  • Maintain cleanliness and organization of gaming areas to enhance guest satisfaction.
  • Minor slot machine repairs like paper out, paper jam, bill validator error.
  • Validate guests information before paying out jackpot.
  • Validate jackpots to ensure accuracy and compliance with gaming regulations.

Cage Cashier

9 Months
Graton Resort & Casino | 12.2023 - 09.2024
  • Processed cash transactions accurately and efficiently for customers at gaming tables.
  • Verified identification and ensured compliance with regulatory requirements for cash handling.
  • Maintained balanced cash drawers through record-keeping.
  • Assisted in training new staff on cash handling procedures and customer service protocols.
  • Follow all title 31 procedures MTL and CTR compliance.

TDR Attendant

1 Year 1 Month
Graton Resort & Casino | 11.2022 - 12.2023
  • Provided exceptional team member service to enhance experiences and satisfaction.
  • Assisted in maintaining cleanliness and organization across team member room.
  • Organize plates, silverware, food, drinks, and make sure the TDR is clean at all times.

Education

GED

Santa Rosa Junior College | Santa Rosa, CA

Skills

Quick learner
Strong communication skills
Efficient multitasking
Basic computer literacy
Documentation skills
Cash handling proficiency
Accurate money handling
Casino policy compliance
Patience and reliable

Languages

Spanish
Limited Working

Timeline

Slot Attendant

River Rock Casino
09.2024 - CurrentRead More

Cage Cashier

Graton Resort & Casino
12.2023 - 09.2024Read More

TDR Attendant

Graton Resort & Casino
11.2022 - 12.2023Read More

Santa Rosa Junior College

GED
Read More
Isaiiah Alcazar