ISAMAR ARTHURS
Summary
Dedicated professional with extensive experience in managing financial transactions and delivering multichannel customer support. Committed to achieving high standards of customer service while efficiently handling complex client needs in banking and healthcare settings.
Overview
7
7
years of professional experience
Work History
Personal Banker
First Federal Savings Bank
Twin Falls, ID
11.2025 - 01.2026
- Processed high volume of financial transactions, including deposits, withdrawals, and loan payments, while following compliance protocols and regulatory requirements.
- Consistently provided exceptional customer service by addressing inquiries via multiple channels, including in-person, phone, chat, and email.
- Managed and maintained accurate records of bank vault cash, coordinating cash shipments.
- Assisted with wire transfer requests, ensuring prompt and accurate processing.
- Assisted with monetary instrument purchases, including foreign currency orders and gift cards.
- Assisted customers with credit card applications, providing guidance and support throughout the application process.
- Referred clients to specialized bank services, including business banking, commercial lending, mortgage lending, and wealth management.
Customer Service Specialist
First Federal Savings Bank
Twin Falls, ID
07.2024 - 11.2025
- Addressed a high volume of customer inquiries via phone, chat, and email.
- Provided support to customers with online banking inquiries, including troubleshooting technical issues and guiding users through digital platforms, and Bill Pay.
- Executed numerous deposit and transfer requests daily, ensuring accuracy and compliance with banking regulations and security protocols.
- Transferred phone calls and information received to appropriate personnel.
- Performed income verification processes when requests were received.
- Actively participated in the onboarding of new hires, contributing to their training.
- Worked closely and developed productive working relationships with all departments.
- Updated and maintained the banks internal employee phone list.
Registered Behavior Technician
Primary Source Therapy
Twin Falls, ID
03.2024 - 07.2024
- Provided direct patient therapy services, effectively implementing behavior intervention plans to enhance patient communication, social, and daily living skills.
- Supported the learning needs of patients with conditions such as Autism and Down syndrome, adapting therapy techniques to suit individual requirements.
- Fostered social skill growth in patients by creating engaging and interactive therapy sessions, promoting peer interaction, and teaching appropriate social behaviors.
- Documented patient activities and progress, providing data to the BCBA for informed decision-making and treatment plan adjustments to ensure continuous improvement in therapy.
- Coordinated closely with a clinical team, including BCBAs and other therapists as needed.
Recruiter
Elwood Staffing
Twin Falls, ID
08.2023 - 02.2024
- Managed the full recruitment process, from initial application review to candidate onboarding.
- Utilized strong organizational skills to manage multiple recruitment projects simultaneously, consistently meeting
- deadlines and exceeding expectations in a fast-paced environment.
- Conducted thorough interviews to assess candidate qualifications, contributing to a higher retention rate and
- improved team performance.
- Communicated effectively with a diverse range of clients, ensuring a clear understanding of their staffing needs.
- Prepared onboarding materials and conducted orientations, providing new hires with the tools and knowledge
- necessary.
Care Coordinator
Family Health Services
Twin Falls, ID
03.2022 - 06.2023
- Educated patients on health conditions such as diabetes and hypertension.
- Educated patients on preventative health exams such as colonoscopies, mammograms, and cervical cancer
- Conducted patient screenings for preventive health.
- Enhanced patient care by developing and implementing preventive care plans.
- Advocated for patients' rights within the healthcare system, working diligently to address concerns or barriers to
- care.
- Assessed patient's financial needs and connected them with appropriate resources to ensure optimal health
- outcomes.
- Reviewed quarterly reports to assess which patients needed outreach.
- Utilized data analysis tools to identify trends in patient needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff.
- Used multiple system to search for patient records when they indicated having services done in different
- facilities/locations.
Certified Medical Assistant
St. Luke's Health System
Twin Falls, ID
10.2020 - 03.2022
- Performed clinical tasks such as taking vital signs and administering medications.
- Documented vital signs and health history for patients in the clinic.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the
- procedure while assisting healthcare professionals as needed.
- Maintained a clean, comfortable, and organized treatment environment.Assisted physicians in providing quality care through thorough documentation of medical histories and physical
- examination results.
- Collected and prepared laboratory specimens for analysis.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of
- patients.
- Complied with infection control policies and procedures, including proper hand hygiene practices.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during
- recordkeeping and communications.
- Utilized electronic health records software proficiently to input data accurately.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise
- routines.
Patient Access Specialist
St. Luke's Health System
Hailey, ID
12.2018 - 10.2020
- Verified insurance coverage and obtained necessary authorizations.
- Collected and validated patient demographics and insurance information.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Scheduled medical appointments/exams.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collected co-payments, deductible payments, and regular payments.
- Educated patients on available resources, programs, and financial assistance options.
- Communicated between departments by coordinating appointments, referrals, and transfers for patients.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of
- information.
- deadlines.
- Trained new staff on clinic processes and procedures.
Education
High School Diploma -
Wood River High School
Hailey, ID06-2016
History -
College of Southern Idaho
Hailey, IDSkills
- Financial Transactions
- Account Opening and Servicing
- Multichannel Customer Support (Phone, Email, Chat, In-Person)
- EMR
- Data Entry
- Scheduling
- Microsoft Office Suite
- Healthcare Operations
- Conflict Resolution
- Organized
- Reliable
- Self Motivated
- Flexible
- Flexible
Languages
- English
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Personal Banker
First Federal Savings Bank
11.2025 - 01.2026
Customer Service Specialist
First Federal Savings Bank
07.2024 - 11.2025
Registered Behavior Technician
Primary Source Therapy
03.2024 - 07.2024
Recruiter
Elwood Staffing
08.2023 - 02.2024
Care Coordinator
Family Health Services
03.2022 - 06.2023
Certified Medical Assistant
St. Luke's Health System
10.2020 - 03.2022
Patient Access Specialist
St. Luke's Health System
12.2018 - 10.2020
High School Diploma -
Wood River High School
History -
College of Southern Idaho