Margret Swett
White River Junction,VT
Summary
Enthusiastic professional with a proven track record at Bar Harbor Bank & Trust, excelling in customer service and sales support. Adept at CRM reporting and fostering strong client relationships, I consistently drive growth while enhancing product knowledge to meet sales quotas. Committed to delivering exceptional service and optimizing client experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker
Bar Harbor Bank & Trust
Lebanon, New Hampshire
10.2020 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service Leader
Hannaford
New London, NH
08.2017 - 10.2019
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Counted and balanced cashier drawers.
- Processed refunds and exchanges according to company policy.
Education
High School Diploma -
Kearsarge Regional High School
South Sutton, NH06-2019
Skills
- Customer service
- Sales support
- CRM reporting
- Financial transactions
- Product knowledge
- Client relationship management
Accomplishments
- Brand Behavior Award for Quality
Certification
- Front-Line Fraud Detection Certificate
Timeline
Personal Banker
Bar Harbor Bank & Trust
10.2020 - Current
Service Leader
Hannaford
08.2017 - 10.2019
High School Diploma -
Kearsarge Regional High School
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