ISATA BARRIE
Columbus,OH
Summary
Dedicated, self-motivated and organized professional with 2 years of experience providing thorough and skillful support to geriatric populations; seeking an opportunity to support the operating functions of a health care facility by performing primarily clerical duties. Seeks to serve as a resource for patients, families, physicians, staff, and visitors. Coordinating the flow of business to enhance the delivery of safe, quality patient care. Able to apply experience with Microsoft Office applications such as Excel, Word, and PowerPoint.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Representative
Ohio State University Wexner Medical Center
08.2023 - Current
- Respond to family and visitor concerns through empathetic verbal communication skills!
- Provides proactive customer service interventions by anticipating the needs and feelings of families and visitors
- The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
Corporate Office Manager
Supreme Touch Home Health Services
10.2022 - 07.2023
- Assists in planning overall development and administration as set forth in policies and procedures relating to Participates in development of administrative policies and procedures
- Directs implementation of approved work methods and procedures that reflect elements essential to rendering high quality care
- Reviews and evaluates existing clerical/administrative policies and practices to determine if current methods provide means for staff to carry out their responsibilities and achieve projected goals
- Participates in review, analysis, and appraisal of effectiveness of total Agency program
- Ensures accuracy of public information materials and activities
- Supervises job classifications and job descriptions of professional personnel
- Selects and maintains qualified, well-organized staff to provide care for needs of clients
- Establishes staffing patterns, which reflect quality and quantity of various personnel necessary to plan, provide, and supervise care rendered to clients and families
- Establishes methods for coordination of care by all disciplines
- Gives leadership in promoting and maintaining standards for giving high quality care by all members of client care team
- Supervises and teaches to improve practice and establishes service committees to facilitate and attain objectives of service program
- Consults with supervisors and staff, individually or in groups, regarding clients or families, special programs, or service programs
- Periodically reviews policies relevant to client care with Advisory Committee
- Managed over 20 customer calls per day.
Administrative Assistant
Battelle Health Services
11.2021 - 09.2022
- Entry of employee demographic information into database
- Assists in scheduling and tracking required employee testing
- Maintains accurate, confidential medical records
- Maintains equipment, supplies, and logs in accurate, organized, and functional manner
- Assists with observation of COVID testing
- May help obtain specimens, conduct variety of occupational health tests, and administer immunizations as required, in compliance with current standard practices
- Accurately records employee testing information and results as needed
- Follows safety protocols which may include disposing of hazardous waste
Accounting Administrator
Keller Mortgage
03.2021 - 05.2021
- Directly support Accounting Department with various administrative functions (expense reimbursement processing, travel arrangements, presentation preparation, correspondence, as well as variety of additional administrative functions)
- Answer internal, agent and customer phone calls and emails in timely and professional manner
- Coordinate all UPS and USPS supplies, deliveries, and pickups
- Perform other duties as required
- Represent Keller Mortgage's mission, vision and values with integrity and professionalism
- Reported on status of accounts payable and accounts receivable
- Improved office operations by automating client correspondence, record tracking and data communications
PSE Mail Processing Clerk
United States Postal Service
10.2020 - 12.2020
- Runs machine reports, clears jams, and contacts maintenance for assistance when required
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Use machine to sort and prepare mail for distribution
- Load and operate mail processing, sorting, and canceling machinery
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed
- Enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins and stops equipment when distribution run or operation is completed.
Industrial Engineering Clerk
Eddie Bauer
09.2019 - 03.2020
- Assist with running and/or printing production reports for managers
- Verify and fix errors found from audit of reports
- Set up and reactivate associate as needed in system
- Update associate's primary operation in Goalpost
- Make sure all data entry is completed and all errors are fixed from audit reports
- Key in all open week correction time & production sheets
Columbus Springs Dublin
11.2019 - 12.2019
- Entered data, such as demographic characteristics, history, and extent of disease
- Processed patient admission and discharge documents
- Compiled, processed, and maintained medical records of hospital and clinic patients in manner consistent with medical
- Assisted with making charts and filing them
- Managed time efficiently in order to complete all tasks within deadlines
- Resolved problems, improved operations and provided exceptional service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Customer Service, Sale
Eddie Bauer
09.2017 - 09.2019
- Place orders, billing issues, and respond to questions and product information
- Respond to billing issues, reorder/exchange, return questions, return label request, back-order status
- Check licensed products, free shipping new order, checkout issues, cancel or change order
- Verify items including size descriptions, colors, product availability, return status, and certificate issues
- Managed over 50 customer calls per day
- Worked effectively in fast-paced environments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Resolved problems, improved operations and provided exceptional service
- Passionate about learning and committed to continual improvement
Ophthalmic Surgeons and Consultants of Ohio
05.2017 - 06.2017
- Maximized reimbursements by ensuring accurate ICD-10-CM and CPT coding
- Conducted quality audits of providers' selected codes compared to chart documentation
- Ensured records met quality and risk-management requirements
- Worked with coding department, medical support, and front desk, processed patients checking in and out
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Paid attention to detail while completing assignments
- Self-motivated, with a strong sense of personal responsibility
Home Health Aide
Partners in Care
01.2013 - 08.2015
- Executed and effectively performed duties such as bathing, dressing, and ambulation
- Assisted with activities of daily living and identified needs of each individual
- Provided basic medical care to patients such as pulse, temperature and respiration
- Assessed patient abilities, made care recommendations, and communicated with patient family members on regular basis
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse and aide
- Maintained records of patient care, condition, progress, and problems to report and discussed observations with supervisor or case manager
Education
Bachelor of Science - Health Information Management, Information Management
Indiana University - Purdue University
Fort Wayne, IN01.2020
Associate of Applied Science - Health Information Technology
Kaplan University
Davenport, IA07.2017
Skills
- Software Platforms
- Expansion Coordination
- Office Management
- Active listening skills
- Customer service skills
- Time management skills
- Transferable skills
Affiliations
Professional development completed in Legal Aspects of Health Information
Completed professional development in Reimbursement Methodologies
PROFESSIONAL MEMBERSHIPS AND ORGANIZATIONS
The National Society of Collegiate Scholars | 09/2015
AFFKU (Military Scholarship) | 07/2020
Professional Scrum Master I, Scrum.org 08/2023
Certification
Professional Scrum Master I, Scrum.org 08/2023
Timeline
Patient Representative
Ohio State University Wexner Medical Center
08.2023 - Current
Corporate Office Manager
Supreme Touch Home Health Services
10.2022 - 07.2023
Administrative Assistant
Battelle Health Services
11.2021 - 09.2022
Accounting Administrator
Keller Mortgage
03.2021 - 05.2021
PSE Mail Processing Clerk
United States Postal Service
10.2020 - 12.2020
Columbus Springs Dublin
11.2019 - 12.2019
Industrial Engineering Clerk
Eddie Bauer
09.2019 - 03.2020
Customer Service, Sale
Eddie Bauer
09.2017 - 09.2019
Ophthalmic Surgeons and Consultants of Ohio
05.2017 - 06.2017
Home Health Aide
Partners in Care
01.2013 - 08.2015
Bachelor of Science - Health Information Management, Information Management
Indiana University - Purdue University
Associate of Applied Science - Health Information Technology
Kaplan University
Professional Scrum Master I, Scrum.org 08/2023
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