ISATA GRAY
Summerville,SC
Summary
Disciplined ,professional and knowledgeable about material load capabilities, site analysis and general logistics. Reliable and hardworking, committed to getting each job done as quickly, efficiently and safely as possible. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
5
5
years of professional experience
Work History
Supply Technician
Army National Guard
Sumter, SC
02.2019 - Current
- Trained in GCSS-Army
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
- Organized purchase and delivery of materials needed for various contracts
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations
- Gathered, logged and monitored all shipping data
- Sorted cargo before loading and unloading
- Stocked, staged and transported goods
- E-mailed suppliers, carriers and customers with shipping updates
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
- Mon-Fri, 0730-1700
Operations Administrator
Legacy Supply Chain
830 Drop Off Drive, Summerville, SC
09.2023 - Current
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Managed vendor relationships to ensure timely delivery of products or services within budget constraints.
- Assisted in development of strategic plans for business growth while maintaining focus on operational efficiency.
- Served as liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Provided answers to customer questions via phone and email, typically within 8 hours.
- Supported Operations team by handling all administrative tasks.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administrative Assistant
Army National Gaurd
Columbia, SC
03.2019 - 10.2022
- Prepare and update over 50 personnel records
- Manage escalation of HR support issues while maintaining effective communication with all affected stakeholders
- Provide advice and information to employees specific to benefits and compensation
- Maintain, coordinate and report Human Resources trends and issues. Manage walk-in customers, telephone and main line and new hire orientation
- Administer new hire orientation with coordination of schedule, agenda, and all required documents for onboarding employees
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Proofread and edited professional documents to fix errors
- Performed research and data entry to support operations
- Input data and processed system change to generate accurate reports
- Created and updated records and files to maintain document compliance
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Production Controller
CSMS
McEntire Joint National Guard Base
03.2022 - 05.2022
- Monitored inventory use and adjusted inventory control techniques.
- Coordinated with inventory managers to plan deliveries around production schedules.
- Worked with managers to plan and coordinate production tasks.
- Reviewed production plans to identify and report potential risks.
- Reviewed job orders and adjusted schedules for timely delivery.
- Prepared job order documents and gave timely approvals.
Education
Some College (No Degree) - Esthetics
Kenneth Shuler
Goose CreekSkills
- Scheduling appointments
- Maintain records
- Customer service skills
- Equipment redistribution
- Adaptable
- Experienced with billing and payments
- Experienced with conducting reviews of employees records
- Material handling
- Inventory counting
- Trained in GCSS-Army
- Document preparation
- Proactive
- Generating Reports
- Work Planning and Organization
- Personnel Reports Preparation
Timeline
Operations Administrator
Legacy Supply Chain
09.2023 - Current
Production Controller
CSMS
03.2022 - 05.2022
Administrative Assistant
Army National Gaurd
03.2019 - 10.2022
Supply Technician
Army National Guard
02.2019 - Current
Some College (No Degree) - Esthetics
Kenneth Shuler