Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER ANN PATAWARAN

Daly City,CA

Summary

Over 20 years experience in administrative support customer service and client-facing roles. Strong leadership practice in office and production management. Always willing to take on any task and adapts quickly to new needs and policies.

Overview

32
32
years of professional experience

Work History

Supply Technician

FSS/FSVL - Vandenberg Lodge
Vandenberg AFB, CA
09.2022 - 09.2023
  • Assist in planning, managing and directing Lodging operations
  • Efficient in dealing with merchandising, selling, stocking, promoting and reordering inventory to maintain par levels
  • Managing expendable and non-expendable Lodging supply equipment through stock control, requisitioning, delivery and inventory control
  • Analyze factors such as usage rates, inventory, seasonal demands, prices and program changes to determine stock levels and volume
  • Assist in maintaining Safety Data Sheets (SDS) on all stocked chemical solutions
  • Supporting in maintaining security of high value items subject to pilferage and conducting 100% inventory counts to maintain accountability
  • Demonstrate ability to apply basic analytical methods and techniques to resolve supply problems and deviations from normal supply management procedures and program requirements
  • Assist in ensuring that transactions are properly reconciled, recorded and accounted for to provide for reliable financial and statistical reports, and to maintain accountability over assets
  • Maintain & Manage 8 Lodging Vehicles
  • Handling of corporate credit card with $15,000 credit limit.

Administration Officer/Production Assistant

ABS-CBN International
Daly City, CA
10.2012 - 08.2020
  • Managed daily administrative operations of TV, film and digital department - including production schedule and supply inventory
  • Maintained department events calendar, scheduled appointments and meeting room bookings
  • Organized filing system for important and classified company documents and correspondence
  • Managed department office supplies and materials
  • Resolved customer concerns and assisted employees in regards to customer complaints/issues
  • Prepared reports and presentations daily
  • Arranged travel and accommodations
  • Handling of corporate credit card worth $25,000
  • Prepared and replenished per diem and petty cash
  • Operated video tape recording and audio capture equipment during production
  • Maintained audio/video library and archives
  • Assisted in departmental and company-wide projects and events
  • Approving of timesheets for payroll.

Media Content Librarian/Production Assistant

ABS-CBN International
Redwood City, CA
10.2008 - 10.2012
  • Improved and implemented management system for media and file archives
  • Managed digital drives and servers
  • Performed daily administrative operations for production department including travel booking and vendor relations
  • Maintained department schedule and calendars
  • Assisted in all departmental and company-wide special projects and events
  • Operated video tape recording and audio capture equipment during production
  • Maintained audio/video library and archives.

Broadcast Traffic Supervisor

ABS-CBN International
Redwood City, CA
09.2005 - 10.2008
  • Supervised the general operations and performance of the traffic department - ensured work flow efficiency
  • Trained and supervised junior staff
  • Liaised between traffic department and all other internal departments within the company
  • Encoded confirmation, revision and cancellation of broadcast orders of Account Executives
  • Prepared program logs and gave necessary directives for each Affiliates Station
  • Maintained telecast orders and generated certificate of performance for billing
  • Assured Broadcast quality of materials
  • Managed the schedule and insertion of commercials
  • Provided updates to Sales and Sales Support regarding broadcast order status
  • Prepared regular reports on expenses and office budgets.

TV Traffic Coordinator

ABS-CBN International
Burlingame, CA
01.2000 - 09.2005
  • Encoded confirmation, revision and cancellation of broadcast orders of Account Executives
  • Prepared program logs and gave necessary directives for each Affiliates Station
  • Managed spot airing with log maintenance
  • Maintained broadcast quality of materials
  • Managed the schedule and insertion of commercials
  • Maintained telecast orders and generated certificate of performance for billing.

Accounting Clerk

ABS-CBN International
Burlingame, CA
02.1999 - 01.2000
  • Processed and posted check/credit card payments from DTH subscribers
  • De-authorized subscribers with delinquent accounts
  • Approved and processed Outright Purchased of Customer Service
  • Resolved billing inquiries
  • Generated and printed Statement of Account of DTH and LDD subscribers
  • Reviewed, tagged and posted Statement of Account.

Customer Service Representative

ABS-CBN International
Burlingame, CA
11.1997 - 02.1999
  • Answered phone inquiries regarding Direct to Home Satellite and other products
  • Accepted subscription payments and phone charge orders
  • Handled customer requests and complaints and resolved billing inquiries
  • Trained new Customer Service Representatives
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Processed customer service orders promptly to increase customer satisfaction
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Clerk

Goldilocks Bakeshop
04.1994 - 11.1997
  • Assisted customers with their orders
  • Answered customer questions about food ingredients, cake designs and other aspects of the baked good
  • Arranged cakes, rolls and other baked goods in display cases, shelves and counters
  • Operated cash registers and credit card machine.

Mail Sorter

Zipcoders
11.1991 - 07.1992
  • Sorted and distributed incoming mail, prepared outgoing mail
  • Performed other office duties as assigned.

Office Clerk

American Legion Auxiliary
06.1991 - 11.1991
  • Sorted and distributed incoming mail and prepared outgoing mail
  • Maintained, filed and recorded mail so they remained updated and easily accessible
  • Performed other office duties as assigned.

Education

Bachelor of Science - Dentistry

Centro Escolar University
Manila

Skills

  • Google Suite
  • Zoom
  • Time Management
  • MSDS Database Knowledge
  • Work Orders
  • Words, Excel, Powerpoint experience
  • Clerical Support
  • Problem-Solving
  • Active Listening
  • Data Entry
  • Teamwork and Collaboration
  • Technical knowledge
  • Special events planning
  • Event Planning
  • Room Setup and Breakdown
  • Database entry
  • Inventory Management
  • Scheduling and calendar management
  • File Organization
  • Schedule Management
  • Travel Arrangements
  • Supply Inventory
  • Schedule and calendar management

Timeline

Supply Technician

FSS/FSVL - Vandenberg Lodge
09.2022 - 09.2023

Administration Officer/Production Assistant

ABS-CBN International
10.2012 - 08.2020

Media Content Librarian/Production Assistant

ABS-CBN International
10.2008 - 10.2012

Broadcast Traffic Supervisor

ABS-CBN International
09.2005 - 10.2008

TV Traffic Coordinator

ABS-CBN International
01.2000 - 09.2005

Accounting Clerk

ABS-CBN International
02.1999 - 01.2000

Customer Service Representative

ABS-CBN International
11.1997 - 02.1999

Sales Clerk

Goldilocks Bakeshop
04.1994 - 11.1997

Mail Sorter

Zipcoders
11.1991 - 07.1992

Office Clerk

American Legion Auxiliary
06.1991 - 11.1991

Bachelor of Science - Dentistry

Centro Escolar University

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JENNIFER ANN PATAWARAN