Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline

ISATOU NYANG

Dumfries,VA

Summary

Passionate about the medical world and promoting lasting customer satisfaction by delivering quality service and unparalleled support in various aspects. Proficient in customer service best practices and related options. Highest values include health equity, racial justice and ultimately caring for others.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

U-Haul Moving & Storage At Center Point
02.2022 - Current
  • Gained in-depth understanding of product information and was able to provide knowledgeable responses to variety of questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Exhibited an ability to troubleshoot basic networking problems.

Summer Intern

Mayo Clinic
06.2022 - 08.2022


  • Trained by medical professionals on appropriate work ethics
  • Engaged in group collaborations to brainstorm different situations in the hospital
  • Explored various careers in healthcare and their importance
  • Attended several educational presentations
  • Interacted with customers by phone, email or in-person to provide information.

Polling Assistant

Manassas Voter Registration
12.2021 - 12.2021
  • Assisted in registering voters
  • Monitoring the working of the voting equipment to ensure a smooth process
  • Provide assistance in guiding voters to the appropriate place to vote.

Peer Advisor

Gold Avenue School
09.2018 - 05.2019
  • Established developmentally appropriate support groups and activities for elementary-aged students
  • Kept track of students' academic progress, mental health, and sociability through ongoing individual assessments
  • Encouraged parent-teacher collaboration and communication in order to help students achieve their educational goals
  • Occasionally offered office assistant duties.

Education

Bachelor of Science - Biology

Howard University, Washington D.C
05.2024

Chemistry minor

-Individual with hopes to ensure better healthcare. GPA: 4.0, pre-med student with aspirations to gain an all round understanding of medicine, research and medical policies to better the future of healthcare. Pre-Medicine (Biology

  • Dean's List [entire college career]

High School Diploma -

Forest Park High School
06.2020

3.8 GPA

  • Awarded Davids' Test award

Skills

  • Technical support
  • Skilled in using Cisco, Slack, etc
  • Intermediate knowledge of medical terminology
  • Skillful in written and oral communication
  • Excellent analytical skills and detail-oriented
  • Excellent multi-tasking skills
  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Active Listening & Grammar skills
  • Retail Sales Customer Service
  • Technical Support
  • Typing Proficiency
  • Experience in coding python

Affiliations

Doris Dartey Breast Cancer Foundation- Co-Founder

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Summer Intern - Mayo Clinic
06.2022 - 08.2022
Customer Service Representative - U-Haul Moving & Storage At Center Point
02.2022 - Current
Polling Assistant - Manassas Voter Registration
12.2021 - 12.2021
Peer Advisor - Gold Avenue School
09.2018 - 05.2019
Howard University - Bachelor of Science, Biology
Forest Park High School - High School Diploma,

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ISATOU NYANG