Isaul Galicia
Glendale,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Cannon Security
11.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
- Checked IDs and closely examined patrons' faces to verify age.
- Conducted regular perimeter patrols to identify potential risks and maintain optimal venue security.
- Used metal detectors or performed pat-downs and bag searches.
- Patrolled exterior and interior of premises.
- Ejected unruly patrons from premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
Guest Greeter
Leonard Cancer Institute, Towne Park LLC
02.2023 - Current
- Facilitated a welcoming atmosphere by engaging guest in light conversation while waiting for assistance or service completion. Provided friendly, attentive service for responsive guest care.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Managed multiple tasks simultaneously and completed all assigned duties.
Valet
Pcam
07.2024 - 02.2025
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.
- Managed vehicle keys and parking spots, reducing wait times for guests.
Security Officer
Allied Universal Security Services
06.2024 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Valet
Warner Bros, Towne Park LLC
06.2022 - 02.2023
- Provided punctual, polite valet services to uphold professional standards.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Resolved customer complaints through calm, constructive communication.
- Issue and collected claim tickets and processed valet parking fees. Handled cash, made accurate change and maintained balanced cash drawer.
Education
Diploma - High School
Allan F Daily High School
Glendale, CA06.2018
Skills
- Workload Management
- Customer Service
- Effective problem solving
- Patience and composure
- Empathetic
- Problem-Solving
- Guest Relations
- Strong Work Ethic
Certification
Security Guard License ID# 6746230 Exp: 2026-02-28
Timeline
Security Officer
Cannon Security
11.2024 - Current
Valet
Pcam
07.2024 - 02.2025
Security Officer
Allied Universal Security Services
06.2024 - 07.2024
Guest Greeter
Leonard Cancer Institute, Towne Park LLC
02.2023 - Current
Valet
Warner Bros, Towne Park LLC
06.2022 - 02.2023
Diploma - High School
Allan F Daily High School
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