Michael Smith
Security Officer
Caledonia,Michigan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Security Officer
DK Security
Grand Rapids, Michigan
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Line Cook
Russo Ristorante-Mercato
Byron, Michigan
11.2023 - 10.2024
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
Manager in Training
McDonalds
06.2021 - 09.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Kitchen Hand
Taco Bell
06.2022 - 07.2022
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Removed trash and cleaned kitchen garbage containers.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
Education
ENROLLED - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI 08.2024 - Current
High School Diploma -
Caledonia High School
Caledonia, MI 08.2020 - 05.2024
High School Diploma -
Kent Career Tech Center
1655 E Beltline Ave NE 08.2022 - 05.2024
Skills
- Staff Training
- Ticket Time Monitoring
- Restaurant Management
- Sanitization
- Staff Management
- Allergen awareness
- Teamwork abilities
- Crew Training
- Workload Management
- Equipment Maintenance
- Time Management
- Customer Service
- Emergency Response
- Crime Prevention
- Arrest Procedures
- General Security
- Patrol Techniques
- ID Verification
- Security Protocols
- Perimeter Security
- Self-Defense
Certification
- CPR Certified
- AED Certified
- First Aid Certified
- Mental Health First Aid Certified
law enforcement programs
- In Kent Career Tech Center Criminal Justice Program
- Learning About Defensive Tactics
- Learning About Use of Force
- Learning Criminal Investigations
- Learning Traffics Stops
- Learning about the Prison System and more
- Grand Rapids Police Department Explorer's and State Team
- Learning Defensive Tactics
- Learning Building Searches
- Learning Traffic Crash Investigation and more
- Grand Rapids Police Department Explorer's State Team
- Learning Defensive Tactics
- Learning Building Searches
- Learning Domestics Laws
- Learning Traffics Laws
- Learning Traffic Crash Investigation and more
Timeline
ENROLLED - Criminal Justice
Grand Rapids Community College
08.2024 - Current
Security Officer
DK Security
06.2024 - Current
Line Cook
Russo Ristorante-Mercato
11.2023 - 10.2024
High School Diploma -
Kent Career Tech Center
08.2022 - 05.2024
Kitchen Hand
Taco Bell
06.2022 - 07.2022
Manager in Training
McDonalds
06.2021 - 09.2023
High School Diploma -
Caledonia High School
08.2020 - 05.2024
- CPR Certified
- AED Certified
- First Aid Certified
- Mental Health First Aid Certified
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