ISAULY DE LA FUENTE
Irving
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Strive Medical
2021.09 - Current
- Job consists of Manage the collection, storage, and accessibility to follow-up notes on patient status and reasons for supply notes
- Verifies Medicare, Medicaid, and private insurance coverage information
- Helps determine if medical necessity is met for items requested by reading through medical records and following payer guidelines
- Responsible for accurately loading all patient information into working system, generating all delivery paperwork for sales, rental and service orders
- Provide an exceptional level of customer service to patients, referrals and payer sources
- Demonstrate knowledge and ability to communicate regarding Durable Medical Equipment at an in-depth level
- Ability to make high volume of outbound calls to referral sources and educate on proper documentation necessary to process DME orders
- Use all methods of professionalism and courtesies required to gather all missing documentation to complete patient
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Cashier
Texan Credit Corp
2018.02 - 2021.03
- Duties consist of answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages
- Contact and notify customers of delinquent accounts by mail and telephone to solicit payment
- Answer customer questions regarding problems with their accounts
- Utilize computer systems to run databases
- Maintaining clean office environment.
SALES FLOOR ASSOCIATE
WALMART SUPER CENTER
2016.08 - 2018.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Communication with customers professionally and proactively to provide product information and advice.
- Processed payments and provided receipts to establish proof of transaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
CASHIER
McDonald’s
2014.01 - 2016.08
- My duty consisted of customer service, I learned how to multitask, work under pressure and at a fast rate.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Irving High School
IRVINF TEXAS2016
Skills
- Patient Care and Monitoring
- Reminder Calls
- Scheduling
- Customer Service
- Multitasking Abilities
- Payment Calculation
- Documentation
- Spanish Fluency
- Customer Satisfaction
- Patient Confidentiality
Timeline
Patient Care Coordinator
Strive Medical
2021.09 - Current
Cashier
Texan Credit Corp
2018.02 - 2021.03
SALES FLOOR ASSOCIATE
WALMART SUPER CENTER
2016.08 - 2018.02
CASHIER
McDonald’s
2014.01 - 2016.08
Irving High School
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