ISAURA GARCIA
Chicago,IL
Summary
Legal and Compliance professional with over 13 years of experience ranging in Law, financial services and consumer compliance. Expertise in legal case management, regulatory reporting, audit, and risk mitigation, with a strong track record in driving process improvements and aligning governance frameworks across cross-functional teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consumer Solutions Compliance Advisor
TransUnion
Chicago, Illinois
05.2025 - Current
- Monitored and assessed compliance with U.S. consumer regulatory requirements across product teams, ensuring adherence to legal standards
- Design and execute compliance monitoring and testing programs to ensure adherence to controls
- Identify, track, and escalate compliance risks, gaps, and control weaknesses
- Lead issue remediation efforts, ensuring timely resolution and accountability
- Partner with Legal, Compliance, Marketing, Operations, and Technology teams to ensure regulatory alignment
- Oversaw compliance obligations, deadlines, and reporting to stakeholders, facilitating timely communication and accountability
- Refined monitoring strategies to align with evolving regulatory expectations, enhancing compliance frameworks
Lead Compliance Specialist
Discover Financial Services
04.2024 - 05.2025
- Led development and delivery of regulatory risk reporting for Regulatory Change Management (RCM)
- Presented risk insights, KPI/KRI metrics, and compliance updates to leadership
- Partnered with stakeholders to ensure timely and accurate reporting across business units
- Identified at-risk regulatory changes and escalated issues to maintain SLA compliance
- Enhanced policies, procedures, and reporting standards to strengthen governance framework
- Performed QA reviews in ServiceNow to ensure accuracy of GRC data
- Drove process improvements to elevate compliance and reporting capabilities
Senior Regulatory Affairs Specialist
Discover Financial Services
07.2022 - 04.2024
- Managed submission of 76+ regulatory reports to CFPB, FDIC, and Federal Reserve, ensuring timely compliance with regulatory requirements
- Liaised between regulators and internal teams to facilitate compliance with deadlines and requirements, enhancing communication and clarity
- Reviewed and validated all reports prior to submission for accuracy and completeness
- Trained teams on regulatory submission systems and processes, improving overall understanding and execution of compliance tasks
- Implemented efficiencies that improved reporting accuracy and turnaround time
Internal Auditor
Discover Financial Services
06.2020 - 07.2022
- Conducted audits in consumer compliance areas, identifying risks in UDAAP, Fair Lending, and Complaint Management
- Evaluated business processes and internal controls, ensuring compliance with regulatory standards
- Identified audit findings and partnered with stakeholders to develop remediation plans
- Performed control testing and communicated findings to audit leadership to inform strategic decision-making
- Strengthened governance frameworks through process and control enhancements
Senior Compliance Coordinator
Avant
08.2018 - 05.2020
- Resolved complex regulatory complaints, navigating multiple compliance frameworks to ensure regulatory alignment and risk mitigation
- Managed end-to-end complaint lifecycle, ensuring timely intake, thorough investigation, clear response, and effective remediation
- Identified root causes and implemented corrective actions to mitigate risk
- Liaised between lending platform and partner banks (Regions, TD Bank, PNC, HSBC) to facilitate communication and compliance adherence
- Maintained governance documentation and improved complaint response processes
Client Account Analyst
Hinshaw & Culbertson LLP
08.2016 - 07.2018
- Managed high-volume legal billing and client accounts for major insurance clients, ensuring accuracy and compliance
- Ensured invoices complied with client billing guidelines, resolving discrepancies to maintain client satisfaction
- Generated reporting and analytics to enhance visibility into billing and collection performance
- Collaborated with attorneys and stakeholders to resolve complex billing issues
Paralegal
Steven B. Salk & Associates
05.2015 - 01.2016
- Assisted attorneys with case preparation for Workers’ Compensation cases, enhancing trial readiness
- Conducted client interviews and organized case documentation to ensure comprehensive case management
- Facilitated communication by providing Spanish interpretation for clients during legal proceedings
Legal Assistant
Law Offices of Marszalek & Marszalek
07.2013 - 05.2015
- Managed case files, facilitated client communications, and organized scheduling to streamline legal processes
- Translated legal documents and correspondence (English/Spanish) to ensure clear communication for clients and legal teams
- Coordinated collection of medical records and case documentation to support case preparation and client representation
Education
Bachelor of Arts - Public Relations & Political Science
DePaul University
Chicago, ILSkills
- Consumer Compliance & Regulatory Oversight
- Regulatory reporting
- Audit & Control Testing
- Compliance testing
- Process improvement
- Project Management
- Microsoft Office Suite
- Stakeholder engagement
- Complaint management
- Issue escalation
- Attention to detail
- Documentation review
Certification
- Lending Compliance Certificate, American Bankers Association, 2021
- Deposit Compliance Certificate, American Bankers Association, 2021
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Consumer Solutions Compliance Advisor
TransUnion
05.2025 - Current
Lead Compliance Specialist
Discover Financial Services
04.2024 - 05.2025
Senior Regulatory Affairs Specialist
Discover Financial Services
07.2022 - 04.2024
Internal Auditor
Discover Financial Services
06.2020 - 07.2022
Senior Compliance Coordinator
Avant
08.2018 - 05.2020
Client Account Analyst
Hinshaw & Culbertson LLP
08.2016 - 07.2018
Paralegal
Steven B. Salk & Associates
05.2015 - 01.2016
Legal Assistant
Law Offices of Marszalek & Marszalek
07.2013 - 05.2015
Bachelor of Arts - Public Relations & Political Science
DePaul University