Isaura Saldana
Mansfield,GA
Summary
Patient Service Representative with a proven track record at Aylo Health, excelling in appointment scheduling and HIPAA compliance. Recognized for strong interpersonal skills and meticulous attention to detail, ensuring exceptional customer service and efficient patient record management. Committed to enhancing patient experiences through effective communication and precise data entry.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Aylo Health
McDonough, GA
03.2025 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Call patients to schedule appointments for annual physicals, mammograms, echograms, diabetic checkups, and DEXA scans.
- Provided excellent customer service over the phone.
Front Desk Receptionist
Southside Medical Center
Jackson, GA
03.2023 - 03.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
Dental Front Office Coordinator
D4C Dental Brands
Conyers, USA
07.2022 - 03.2023
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Entered new patient demographics into the computer system for medical record keeping purposes.
- Evaluated policies and procedures related to Insurance Verification activities.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
Front Office Receptionist
Conyers Pediatrics
Covington, USA
03.2016 - 03.2021
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Scheduled appointments, managed patient records and updated medical histories.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Education
High School Diploma -
DeKalb Tech. College
Covington, GA01.2011
Skills
- Strong interpersonal skills
- Detail oriented
- HIPAA compliance
- Appointment scheduling
- Patient record management
- Insurance verification
- Payment processing
- Call handling
- Medical record keeping
- Customer service
- Data entry
Qualifications And Specialized Skills
- Strong interpersonal skills
- Multi-tasker
- Fast learner
- Medical records and insurance knowledge
- Detail oriented
- Strong organizational skills
- Bilingual- Spanish
Languages
Spanish
Professional
Timeline
Patient Service Representative
Aylo Health
03.2025 - Current
Front Desk Receptionist
Southside Medical Center
03.2023 - 03.2024
Dental Front Office Coordinator
D4C Dental Brands
07.2022 - 03.2023
Front Office Receptionist
Conyers Pediatrics
03.2016 - 03.2021
High School Diploma -
DeKalb Tech. College
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