Iscela Juarez
Omaha
Summary
Motivated and bilingual professional with leadership and administrative experience in a fast-paced healthcare environment. Skilled in confidential record management, auditing, and team coordination.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Patient Safety Assistant Lead
Nebraska Medicine
08.2025 - Current
- Supervise and mentor a team of Patient Safety Assistants to ensure adherence to hospital safety and behavioral health protocols.
- Provide on-the-job training for new hires in de-escalation techniques, patient monitoring systems, and hospital policy compliance.
- Serve as a liaison between nursing staff, safety officers, and PSA team members to facilitate clear communication and consistent patient care standards.
- Conduct regular audits of documentation and safety observation logs to ensure accuracy and compliance with hospital policies.
- Review staff performance records and report findings to management for quality improvement initiatives.
Patient Safety Assistant
Nebraska Medicine
04.2024 - Current
- Delivered high-quality care to patients in hospital facility.
- Monitor patients at risk for falls, elopement, self-harm, or injury to others, ensuring a safe environment at all times.
- Communicate clearly with nursing staff to report any concerning behaviors or changes in condition.
- Maintain constant visual observation of assigned patients, intervening or calling for assistance when necessary.
Front Desk Staff
Hilton Garden Inn
07.2023 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Train new staff on front desk systems, customer service expectations, and scheduling tools.
- Answered multi-line phone system and enthusiastically greeted callers.
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
Shift Lead
Cold Stone Creamery
Omaha, United States
03.2021 - 07.2023
- Helped store management meet standards of service and quality in daily operations.
- Ensured all tasks were completed efficiently and on time, while taking accountability for the performance and productivity of the entire team.
- Supervised team operations in the absence of the General Manager, ensuring task completion and staff accountability.
- Trained new hires and coached team members on proper procedures, safety, and customer service.
- Participated in manager meetings and contributed to performance reviews and operational planning.
Education
Molecular and Biomedical Biology - Chemistry, Medical Humanities, Neuroscience
University of Nebraska At Omaha
12-2026
High School - undefined
Millard North High School
12.2022
Skills
- Leadership & Team Training
- Time Management & Multitasking
- Professional Communication (Written & Verbal)
- Documentation accuracy
- Conflict resolution techniques
- Adaptability in dynamic environments
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Safety Assistant Lead
Nebraska Medicine
08.2025 - Current
Patient Safety Assistant
Nebraska Medicine
04.2024 - Current
Front Desk Staff
Hilton Garden Inn
07.2023 - Current
Shift Lead
Cold Stone Creamery
03.2021 - 07.2023
High School - undefined
Millard North High School
Molecular and Biomedical Biology - Chemistry, Medical Humanities, Neuroscience
University of Nebraska At Omaha