Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Iscela Juarez

Omaha,United States

Summary

Motivated and bilingual healthcare support worker with demonstrated leadership and coordination skills from both clinical and customer service settings. Currently working at a hospital with direct patient interaction, combined with over two years of supervisory experience. Adept at managing shift schedules, mentoring staff, and resolving real-time issues. Seeking a Patient Attendant Lead position where I can utilize my leadership, training, and organizational strengths to enhance patient resource operations and contribute to a safe, efficient care environment.

Overview

7
7
years of professional experience

Work History

Patient Safety Assistant

University Of Nebraska Med Ctr
04.2024 - Current
  • Delivered high-quality care to patients in hospital facility.
  • Monitor patients at risk for falls, elopement, self-harm, or injury to others, ensuring a safe environment at all times.
  • Communicate clearly with nursing staff to report any concerning behaviors or changes in condition.
  • Maintain constant visual observation of assigned patients, intervening or calling for assistance when necessary.


Front Desk Staff

Hilton Garden Inn
07.2023 - Current
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Train new staff on front desk systems, customer service expectations, and scheduling tools.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.

Shift Lead

Cold Stone Creamery
03.2021 - 07.2023
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured all tasks were completed efficiently and on time, while taking accountability for the performance and productivity of the entire team.
  • Supervised team operations in the absence of the General Manager, ensuring task completion and staff accountability.
  • Trained new hires and coached team members on proper procedures, safety, and customer service.
  • Participated in manager meetings and contributed to performance reviews and operational planning.

Cake Decorator

Cold Stone Creamery
03.2021 - 07.2023
  • Managed phone and in-person inquiries for custom cake orders, cancellations, and adjustments.
  • Maintained a safe, clean, and organized work area in accordance with food safety standards.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Babysitter

Self-employed
06.2018 - 07.2023
  • Dedicated and caring babysitter with a passion for providing a safe and nurturing environment for children.
  • Proven ability to create engaging and age-appropriate activities to promote both fun and educational experiences.
  • Excellent communication skills with parents and a commitment to fostering positive relationships with the families under my care.

Crew Member

Cold Stone Creamery
05.2020 - 03.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared orders and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders as well as assisting other team members to achieve goals.


Education

Molecular and Biomedical Biology - Neuroscience, Chemistry

University of Nebraska At Omaha
12-2026

High School - undefined

Millard North High School
12.2022

Forensic Science Biology - undefined

University of Nebraska-Lincoln
12.2021

Skills

  • Leadership & Team Training
  • Multitasking
  • Phone Etiquette
  • Decision-making
  • Critical Thinking
  • Communication
  • Organization
  • Confidentiality
  • Conflict resolution techniques
  • Conflict De-escalation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Safety Assistant

University Of Nebraska Med Ctr
04.2024 - Current

Front Desk Staff

Hilton Garden Inn
07.2023 - Current

Shift Lead

Cold Stone Creamery
03.2021 - 07.2023

Cake Decorator

Cold Stone Creamery
03.2021 - 07.2023

Crew Member

Cold Stone Creamery
05.2020 - 03.2021

Babysitter

Self-employed
06.2018 - 07.2023

High School - undefined

Millard North High School

Forensic Science Biology - undefined

University of Nebraska-Lincoln

Molecular and Biomedical Biology - Neuroscience, Chemistry

University of Nebraska At Omaha

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