Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Camille Jenkins

Camille Jenkins

Fort Worth,TX

Summary

Enthusiastic, resourceful professional who excels in building positive relationships with others. Able to quickly master new skills, excellent track record providing excellent customer service within the healthcare and office setting accompanied with a positive attitude and a desire to contribute to team success.

Overview

15
15
years of professional experience

Work History

Patient Safety Assistant

JPS County Hospital
Fort Worth, Texas
10.2021 - 01.2023
  • Assisted in the development and implementation of patient safety initiatives.
  • Conducted regular audits to ensure compliance with established policies and procedures for patient safety.
  • Tracked, monitored, and reported on adverse events or incidents related to patient safety and quality care.
  • Provided education on safe practices for patients, families, and staff members.
  • Evaluated existing protocols and procedures regularly for effectiveness in providing safe care environments.
  • Provided guidance on risk management techniques designed to reduce liability exposure at the facility level.
  • Collaborated with other departments within the organization to enhance overall patient safety efforts.

Lead Care Manager/ PRN Receptionist

Sunrise Senior Living
Fort Worth, Texas
05.2015 - 09.2020
  • Assisted in the development of individual care plans for patients based on their needs.
  • Ensured compliance with applicable state regulations related to case management services.
  • Facilitated interdisciplinary team meetings to develop comprehensive treatment plans for patients.
  • Coordinated with insurance companies regarding authorization of services for patients.
  • Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
  • Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
  • Explained policies, procedures and services to patients.
  • Recruited, hired and trained new medical and facility staff.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Customer Service Representative

PFSweb
Dallas, Texas
02.2013 - 11.2014
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Rehab Tech 111/PRN Receptionist

Centre For Neuro Skills
Irving, Texas
02.2008 - 11.2012
  • Provided Care for patients who sustained traumatic brain injuries, Tracked and documented patient's progress, provided appropriate resources for patients and their families
  • Controlled security entrance, received high inbound calls, made outbound calls, assisted with patient finances, employee payroll.

Education

Associate of Science - Medical Assisting

Remington College
Garland, TX
08-2006

High School Diploma -

Camden Fairview High School
Camden, AR
05-2005

Some College (No Degree) - Phlebotomy

Texas School of Phlebotomy
Fort Worth, TX

Skills

  • Confidentiality / Facility Regulations And Procedures
  • Building Rapport/ Team Development
  • Microsoft Office Suite Proficiency/40-50 wpm
  • Time Management
  • Active Listening/ Excellent Written and Oral Communication
  • Medical Terminology
  • Staff Education And Training
  • Training And Mentoring
  • Online Chat And Email
  • Outstanding Communication Skills

Awards

  • Employee of the Month
  • Selected for Management training
  • Completion of program.
  • Most professional

Timeline

Patient Safety Assistant

JPS County Hospital
10.2021 - 01.2023

Lead Care Manager/ PRN Receptionist

Sunrise Senior Living
05.2015 - 09.2020

Customer Service Representative

PFSweb
02.2013 - 11.2014

Rehab Tech 111/PRN Receptionist

Centre For Neuro Skills
02.2008 - 11.2012

Associate of Science - Medical Assisting

Remington College

High School Diploma -

Camden Fairview High School

Some College (No Degree) - Phlebotomy

Texas School of Phlebotomy

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Camille Jenkins