Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ischia Leonard

Ischia Leonard

Omaha,NE

Summary

Dynamic marketing and customer service professional with proven expertise in customer engagement and problem-solving. Excelled at Boss Executive Inc by increasing sales revenue through exceptional service and strategic marketing. Skilled in social media marketing and teamwork, consistently exceeding performance targets. Achieved high guest satisfaction ratings at Doubletree By Hilton, showcasing a blend of organizational skills and brand representation.

Professional with a solid background for customer service for inbound and outbound calls for the Skyroincllc enterprise. Strong focus on team collaboration and achieving results, adaptable to changing needs. Recognized for reliability, accuracy, and effective communication skills.

Overview

5
5
years of professional experience

Work History

Marketing Sales Associate

Boss Executive Inc
09.2024 - Current
  • Assisted customers with enrolling under Affordable Care Act & United Healthcare.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Generated reports regarding sales performance metrics including revenue targets achieved versus budget goals.
  • Provided exceptional customer service to address inquiries and resolve issues promptly.

NBA Store

Retail
12.2023 - 08.2024
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
  • Implemented effective merchandising tactics that enhanced product presentation at retail locations.
  • Created targeted action plans to increase NBA brand awareness and stimulate retail sales.
  • Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
  • Demonstrated versatility by adapting to different work environments, such as offices, retail spaces, or residential properties.

Front Desk Agent

Doubletree By Hilton
11.2023 - 12.2024
  • Greeted customers upon arrival and provided assistance with check-in.
  • Handled cash, credit and debit card transactions accurately.
  • Welcomed each new arrival pleasantly, and confirmed reservations and identification.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Restaurant Hostess

Let It Fly Elevated Sports Bar
09.2022 - 11.2023
  • Organized reservations for large parties and special events in accordance with company policies.
  • Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
  • Demonstrated excellent interpersonal communication skills when interacting with guests and colleagues alike.
  • Answered telephones to record and confirm reservations and answer establishment questions.
  • Collaborated with other staff members on any issues or concerns that arose throughout shifts in order to provide quick resolutions for guests.

Account Assistant

SKYRO INC LLC
10.2020 - 09.2022
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained an organized filing system for easy access to financial documents, improving overall efficiency.

Education

Completed Coursework - Criminal Justice

Iowa Western Community College
Council Bluffs, IA
07-2026

Skills

  • Customer Engagement
  • Effective networking
  • Brand representation
  • Marketing Strategies
  • Problem-Solving
  • Organizational Skills
  • Social Media Marketing
  • Teamwork and Collaboration
  • Exceptional customer service
  • Data inputting
  • Invoice processing
  • Payment processing
  • Financial reporting
  • Computer skills
  • Attention to detail

Timeline

Marketing Sales Associate

Boss Executive Inc
09.2024 - Current

NBA Store

Retail
12.2023 - 08.2024

Front Desk Agent

Doubletree By Hilton
11.2023 - 12.2024

Restaurant Hostess

Let It Fly Elevated Sports Bar
09.2022 - 11.2023

Account Assistant

SKYRO INC LLC
10.2020 - 09.2022

Completed Coursework - Criminal Justice

Iowa Western Community College

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