Anastasia Shubert-Brown
Wesley Chapel,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Currently seeking Sales position.
Overview
10
10
years of professional experience
Work History
Marketing Sales Associate
Empirical Dating Solutions
01.2024 - Current
- Make outbound and take inbound calls based on department needs
- Perform basic skip trace techniques
- Send appropriate correspondence when needed
- Negotiate debt resolution on all accounts with delinquent customers through telephone contact to become current, while maintaining a high standard of professionalism and tact
- Work with customer web portals/websites for an array of customer financial transactions
- File all documents and transactions in a timely and accurate manner
- Track customer contact and follow up activities with report.
Independent Contractor/Artist
Averex, LLC
08.2019 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and hand-crafted products.
- Organized events such as trade shows, conferences, and seminars.
- Researched industry trends to ensure competitive pricing structures were maintained.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
Debt Collector
Credit Control LLC
05.2018 - 06.2019
- Make outbound and take inbound calls based on department needs
- Perform basic skip trace techniques
- Send appropriate correspondence when needed
- Negotiate debt resolution on all accounts with delinquent customers through telephone contact to become current, while maintaining a high standard of professionalism and tact
- Work with customer web portals/websites for an array of customer financial transactions
- File all documents and transactions in a timely and accurate manner
- Track customer contact and follow up activities with report.
Inside Sales Representative/Telesales Representative
One Touch Direct/T-Mobile
Tampa, FL
01.2017 - 08.2018
- Assessed customers’ needs and provided assistance and information on product features.
- Developed and implemented strategies to increase sales volume.
- Maintained high achieving sales goals on a monthly, quarterly and yearly basis.
- Remained knowledgeable on products offered and discussed available options.
- Processed point of sales purchases.
- Researched customer needs and preferences to identify opportunities for new business.
- Provided customers with product information, pricing and availability.
Counter Sales Representative
Hertz Tampa International Airport
02.2016 - 11.2016
- Worked in Collaborative Environment
- Provided quality customer service to Hertz customers
- Worked with customers to help meet their wants and needs
- In-depth knowledge of the vehicles and technology
- Reinforced financial and warranty policies
- Document filling & scanning.
Server/Waitress
Sheraton Hotel & Resorts
Tampa, FL
11.2014 - 08.2016
- Room service experience/Club lounge experience
- Front Desk experience/Reservation Specialist
- Catering/Banquets.
Personal Assistant to the Owner
Bestamulet
Odessa, FL
02.2014 - 11.2014
- Arranged meetings between key stakeholders at request of owner.
- Provided assistance in resolving customer complaints or issues escalated by owner.
- Developed, maintained and managed daily schedule for Owner.
- Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
- Served as a liaison between the Owner and other departments or personnel within the organization.
Education
Bachelor of Arts - Anthropology, Focus On Tourism
Nizhnevartovsk State Humanities University
Nizhnevartovsk, RussiaSkills
- Exceptional Customer Service Rapport Building
- Adapt to Diverse Groups
- Knowledge Expertise in Culture and Tourism
- Problem-solving skills Task Prioritization
- Team Player Collaboration
- Communication Listening
- Outgoing Personality and Positive Attitude
- Attention to Detail
- Persuasion, Negotiation, Closing
Languages
Fluent in Russian and English
Timeline
Marketing Sales Associate
Empirical Dating Solutions
01.2024 - Current
Independent Contractor/Artist
Averex, LLC
08.2019 - Current
Debt Collector
Credit Control LLC
05.2018 - 06.2019
Inside Sales Representative/Telesales Representative
One Touch Direct/T-Mobile
01.2017 - 08.2018
Counter Sales Representative
Hertz Tampa International Airport
02.2016 - 11.2016
Server/Waitress
Sheraton Hotel & Resorts
11.2014 - 08.2016
Personal Assistant to the Owner
Bestamulet
02.2014 - 11.2014
Bachelor of Arts - Anthropology, Focus On Tourism
Nizhnevartovsk State Humanities University
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