Isela Banks
Hockley,TX
Summary
Determined Manager committed to empowering sales team to deliver exceptional customer experience. Natural leader with passion for motivating team members to present consistently positive image. Taking ownership of customer escalations and problem-resolution, while mentoring and education the team to meet store goals
Overview
27
27
years of professional experience
Work History
Assistant Restaurant Leader
Raising Cane's
27619 Tomball Pkway
10.2021 - 05.2025
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Responsible for crew schedule, product ordering, inventory, facility work orders, paying invoices
Assistant Manager
IHOP
3646 East Sam Houston Pkwy
12.2017 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Wendys Restaurant
Orlando, FL
11.2006 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Supported back office procedures, including hiring processes.
- Responsible for store profits, employee and manager evaluations
- Responsible for weekly and monthly budgets, ordering product, inventory, store supplies, paying invoices and insuring outstanding customer service
- Responsible for crew and managers schedules
Catering Manager
Jason Deli
Orlando, FL
11.1998 - 11.2006
- Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Weekly marketing, and set up presentations to win new customers
- Worked with General manager to meet weekly and monthly budgets
Education
Spring Woods
Houston, TXTimeline
Assistant Restaurant Leader
Raising Cane's
10.2021 - 05.2025
Assistant Manager
IHOP
12.2017 - 10.2021
Assistant Manager
Wendys Restaurant
11.2006 - 11.2017
Catering Manager
Jason Deli
11.1998 - 11.2006
Spring Woods