Abigail Galloway

The operations manager at raising Cane’s is much more than maintaining operations and providing strategic direction. Utilizing metrics, I set weekly, periodically, and quarterly goals as focal points to drive development. I also preserve retention by maintaining a positive training experience, where I have elevated an already comprehensive program. Other job duties include scheduling for maximum profitability as well as hiring and onboarding. Through working at Cane’s, I’ve learned the value of creating and maintaining interpersonal relationships.

I had the pleasure of working with a high-end establishment that really focused on customer service and experience. We offered a unique concept and the best wines and spirits from all over the world. I met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the Restaurant. My goal was to promote a positive atmosphere that went above and beyond to guarantee exceptional food and service.

As the General Manager for a newly opened establishment, I singlehandedly created operations and procedures for floor and bar staff. After writing the training manual, I trained all FOH employees and maintained training through weekly meetings. I managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Through high end bartending, I have developed a respect for craft culture and customer service. I can truly say that I know what is feel like to give guests the memorable experiences they are looking for. Anticipating needs is not just part of the job, it is a developed skill. I was able to serve high customer volumes during special events, nights, and weekends.

Other focuses included maintaining a clean and organized workspace, ensuring compliance with health and safety regulations.

As a team lead, it was my responsibility to train new employees about company policies and procedures, as well as company culture. I trained individuals to work as a team, how to motivate yourself, and how to take pride in what you do. Through this position, I learned how to manage people while staying organized, attentive, and considerate. Using my interpersonal skills, I empowered team members by delegating responsibilities according to individual strengths and areas of expertise.