Isela Cabrera
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas Security Services USA
Chicago, IL
07.2022 - 08.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted and welcomed guests in a professional manner.
- Provided assistance with general inquiries from guests and employees.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Completed incident reports to record security or loss prevention incidents.
PERSONAL SHOPPER
WALMART INC.
01.2020 - 01.2022
- Dynamic experience in customer service in both stocking and retail store settings
- Maintained friendly and positive attitude at all times under any situation
- Online Grocery Pick Up: Fulfilling customer's orders by locating and packing merchandise for customer pickup and drop-off
- Ensuring the accuracy of orders prior to pick up by consulting with the customer to ensure satisfaction with products, substitutions, and out-of-stock merchandise
- Organizational Skills: Shopping for multiple clients and tracking each order and products
- Reviewing items/substitutions while preparing orders for delivery and pick up
- Productive relationship builder: listening to customer's need and creating solutions that provide value to the customer's
- Professional: Dependable, reliable, and able to work with minimal supervision
- Respond to telephone inquiries; providing service to customers about the availability of products and the status of orders
- Shopping: Picking items off of the sales floor while giving proper substitutions and packing orders efficiently
- Providing customer service while shopping
- Handing off completed orders for staging process
- Stocking: Time Management and Multi-tasking: completing orders under a small amount of time with a pick rate over 100
- Stocking: Ensuring all items being sold on the shelves are stocked properly in the right location
- Keeping inventory and the department store clean and organized within the company's rules
- Trained 2 employees using a TC (Walmart software) as well as basic duties
- Well Kept: The excess inventory is kept away from customer and customer areas
- Pallets are neatly stacked and kept clean while cardboard is put away into a bailer.
Education
HIGH SCHOOL DIPLOMA -
GEORGE WASHINGTON HIGH SCHOOL
06.2020
Skills
- Flexibility
- Microsoft Office
- Communication
- Customer Service
- Organized
- Time Management
- Administrative Support
- Multitasking and Prioritization
- Access Control
Certification
- PERC Card
- 20 Hour Certification
Accomplishments
- Recognition for Outstanding Performance and Perfect Attendance
References
References available upon request.
Timeline
Security Guard
Securitas Security Services USA
07.2022 - 08.2023
PERSONAL SHOPPER
WALMART INC.
01.2020 - 01.2022
HIGH SCHOOL DIPLOMA -
GEORGE WASHINGTON HIGH SCHOOL
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