Isela Casas

• Coordinate recruitment and pre-employment processes, including applicant screening, conditional offers, background checks, onboarding paperwork, job fairs, and employee referral programs.
• Facilitate new hire onboarding by coordinating uniforms, lockers, name tags, parking permits, new hire documents, and required training materials.
• Process and maintain Workday transactions, including new hires, transfers, promotions, terminations, one-time payments, employee status changes, and other personnel updates.
• Support employee relations, learning and development, benefits, training programs, and compliance audits while maintaining confidential and accurate records.
• Coordinate employee engagement initiatives, recognition programs, employee pulse surveys, appreciation events, and resort-wide activities.
• Create and distribute internal communications, including back-of-house notices, newsletters, bulletin board materials and employee communications.
• Manage employee compliance requirements, including I-9 documentation and audits, Food Handlers and Responsible Beverage Service certifications, spa licenses, SAMBA/DMV driving records, and other required employee credentials.
• Serve as a primary resource for employee questions related to policies, benefits, payroll information, direct deposit, time off, and general People & Culture inquires.

• Coordinate recruitment and pre-employment processes, including applicant screening, conditional offers, background checks, onboarding paperwork, job fairs, and employee referral programs.
• Facilitate new hire onboarding by coordinating uniforms, lockers, name tags, parking permits, new hire documents, and required training materials.
• Process and maintain Workday transactions, including new hires, transfers, promotions, terminations, one-time payments, employee status changes, and other personnel updates.
• Support employee relations, learning and development, benefits, training programs, and compliance audits while maintaining confidential and accurate records.
• Coordinate employee engagement initiatives, recognition programs, employee pulse surveys, appreciation events, and resort-wide activities.
• Create and distribute internal communications, including back-of-house notices, newsletters, bulletin board materials and employee communications.
• Manage employee compliance requirements, including I-9 documentation and audits, Food Handlers and Responsible Beverage Service certifications, spa licenses, SAMBA/DMV driving records, and other required employee credentials.
• Serve as a primary resource for employee questions related to policies, benefits, payroll information, direct deposit, time off, and general People & Culture inquires.

• Coordinated group room blocks, rooming lists, reservations, changes, cancellations, and billing details from booking through arrival.
• Communicated with meeting planners, travel coordinators, clients, guests, and internal departments to address requests and ensure a seamless group experience.
• Managed VIP accommodations, special requests, room preferences, and group amenities in collaboration with hotel departments.
• Monitored pickup and room block performance, communicated changes, and assisted with maximizing room inventory and revenue opportunities.

• Performed overnight front desk operations, including guest check-ins/check-outs, reservations, room assignments, and guest requests.
• Completed daily night audit procedures, reconciled hotel transactions, and verified financial and occupancy reports for accuracy.
• Processed payments, folios, adjustments, and refunds while maintaining accurate records.
• Resolved guest inquiries and concerns promptly, enhancing overall guest satisfaction and experience.

• Managed daily front desk operations, including guest arrivals, departures, reservations, payments, and room assignments.
• Coordinated daily breakfast operations, including setup, food and beverage preparation, replenishment, and cleanup.
• Handled guest concerns professionally and resolved issues to ensure a positive stay.
• Responded to guest inquiries and requests, providing recommendations for local dining, activities, and attractions.

• Retrieved mail, packages and documents, verifying receipt and arranging for pickup
• Greet and be aware of all people entering the residence hall; provided prompt, friendly service to all guests which included residents, staff, faculty, parents, etc.
• Educated residents on security features and instructed on important information regarding safety processes and procedures.
• Maintained all administrative logs and reports
  
  

Interdisciplinary Studies with emphasis in three departments: Business Administration, Hospitality & Tourism and Economics.