Isela Flores
Nashua,New Hampshire
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Financial Center Manager
Bank of America
Nashua, NH
02.2024 - Current
- Supported the branch manager in overseeing daily bank operations, ensuring efficient workflow and compliance.
- Supervised and guided staff to meet sales targets and uphold service standards, fostering a productive work environment.
- Enhanced customer relationships through exceptional service, contributing to increased satisfaction and loyalty.
Relationship Banker
Bank of America
12.2021 - 02.2024
- Adhered to regulations to maximize protection of customer account information through secure verification methods.
- Maintained comprehensive knowledge of debit and credit card options for tailored client recommendations.
- Delivered exceptional customer service, fostering strong relationships with clients.
Collection Specialist
Zwicker & Associates
07.2019 - 08.2021
- Investigated 10+ delinquent accounts per day to identify the root cause of its status which allowed me to act quickly to reconcile overdue cases.
- Resolved escalated issues by providing actionable solutions to bring accounts back to current.
- Managed 50+ high volume incoming calls a day to rectify clients and customers questions and concerns.
Education
High School Diploma -
Nashua High School South
Nashua, NH06-2017
Computer Science
Southern New Hampshire University
ManchesterSkills
- Client Relationship Building
- Adaptability
- Leadership
- Problem Solving
- Negotiation
- Proficiency in Spanish
- Cash-Handling
- Organization skills
- Data Entry
- Conflict Resolution
- High Productivity
- Time Management
Websites
Career Experience
- Relationship Banker, Bank of America, 12/01/21, Current, Carefully follow and adhere regulations to ensure maximum protection of customer’s account information through secure verification methods., Maintain detailed knowledge of all debit and credit card options, and make customized recommendations based on client’s preferences and needs., Delivered exceptional customer service and build strong relationships with clients.
- Collection Specialist, Zwicker & Associates, 07/01/19, 08/01/21, Investigated 10+ delinquent accounts per day to identify the root cause of its status which allowed me to act quickly to reconcile overdue cases., Resolved escalated issues by providing actionable solutions to bring accounts back to current., Managed 50+ high volume incoming calls a day to rectify clients and customers questions and concerns.
Accomplishments
- Honor Roll
Certification
- Notary Public
Languages
Spanish
Professional
Timeline
Assistant Financial Center Manager
Bank of America
02.2024 - Current
Relationship Banker
Bank of America
12.2021 - 02.2024
Collection Specialist
Zwicker & Associates
07.2019 - 08.2021
High School Diploma -
Nashua High School South
Computer Science
Southern New Hampshire University
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