ISELA GANDARA
Corpus Christi,TX
Summary
Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed, oversees provision of a full range of services to customers and prospective customers, and that customers are promptly and professionally served. Other duties also include training, directing, supervising lobby and teller staff, insuring banking center transactions, expenses, and profitability are in line with Bank standards. Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose.
Overview
25
25
years of professional experience
Work History
Teller
Prosperity Bank
Corpus Christi , TX
12.2000 - 08.2025
- Processed customer transactions efficiently and accurately at Prosperity Bank.
- Assisted clients with account inquiries and banking services requests.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Promoted bank products and services to enhance customer satisfaction.
- Collaborated with team members to improve customer service strategies.
- Utilized banking software for transaction processing and record-keeping tasks.
- Ensured compliance with bank policies and regulations during daily operations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed cashier's checks, cash advances, domestic, and foreign wire transfers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Processed wire transfers for customers both domestically and internationally.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Liaised between bank branches regarding best practices and operations.
Bank Lobby Manager
Prosperity Bank
Corpus Christi , TX
08.2013 - 11.2018
- Managed daily operations and workflow in the bank lobby environment.
- Supervised staff to ensure excellent customer service and satisfaction.
- Trained employees on bank policies, procedures, and customer interaction techniques.
- Coordinated lobby activities to enhance customer engagement and efficiency.
- Monitored compliance with safety regulations and banking standards consistently.
- Assisted customers with inquiries regarding banking products and services effectively.
- Developed strategies to improve lobby layout for better customer flow.
- Implemented training programs for new hires to ensure consistent service quality.
- Conducted regular meetings with staff members to discuss performance goals and objectives.
- Performed daily cash drawer reconciliations, balancing transactions, and reports.
- Resolved customer complaints in a timely manner by listening attentively and providing satisfactory solutions.
- Developed and implemented strategies to improve the efficiency of lobby operations.
- Evaluated employee performance based on established criteria such as accuracy rates or sales targets.
- Coordinated efforts between front-line staff members to provide excellent customer service experiences.
- Managed teller staff schedules to ensure adequate coverage during peak hours.
- Collaborated with branch managers regarding staffing levels and operational procedures.
- Monitored security cameras and identified suspicious activity in the lobby area.
- Analyzed daily transaction data to detect potential fraudulent activities or discrepancies in account records.
Bank Officer
Prosperity Bank
Corpus Christi, TX
03.2003 - 11.2018
- Collaborated with team members to enhance customer service experiences.
- Resolved customer complaints by providing effective solutions and support.
- Trained new staff on operational procedures and customer service standards.
- Responded to customer inquiries and resolved account issues.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified opportunities to improve customer service quality.
- Assisted customers with opening new bank accounts.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Researched banking regulations to ensure adherence to laws.
- Managed daily branch operations, ensuring compliance with banking policies and federal regulations.
Skills
- Fluent in English and Spanish
- Supervision and leadership
- Time management
- Clerical support
- Problem resolution
- Data entry
- Multitasking
- Verbal communication
- Customer service
- Conflict resolution
- Bank Secrecy Act
- Offac
Timeline
Bank Lobby Manager
Prosperity Bank
08.2013 - 11.2018
Bank Officer
Prosperity Bank
03.2003 - 11.2018
Teller
Prosperity Bank
12.2000 - 08.2025