Isela Parada
Conroe,TX
Summary
Dedicated Human Resources Secretary with three years of experience seeing to leverage expertise in recruitment, employee relations, and HR administration to contribute to the success of Conroe ISD. Eager to utilize strong interpersonal skills and strategic thinking to support the organization's talent managements objectives and enhance employee satisfaction and retention.
Overview
13
13
years of professional experience
Work History
HUMAN RESOURCES SECRETARY
CONROE INDEPENDENT SCHOOL DISTRICT
09.2021 - Current
- Secretary to the HR Coordinator.
- Review and process official transcripts for Professional employees (verify degree conferred date).
- Oversee maintenance of I-9 documents and expiration dates for Professional employees.
- Assist in the recruitment process by notarizing and verifying of new hire documents.
- Perform as back-up to the Substitute department in organizing, preparing files for new hire orientation meetings and post hiring process.
- Data entry- collecting, validating and uploading employee data to Winocular, Laserfiche, Frontline, or Efinance.
- Manage multiple email boxes throughout the day.
- Provide support to HR department as needed, including employee training and assist with providing coverage to the HR receptionist.
- Perform other duties as assigned.
Human Resources Receptionist
CONROE INDEPENDENT SCHOOL DISTRICT
03.2021 - 09.2021
- Welcomed visitors to the HR department, providing first impression and ensuring a professional and courteous experience.
- Answered and directed incoming calls, transferring callers to the appropriate personnel and taking messages when necessary.
- Managed incoming and outgoing mail, distributing correspondence to the appropriate recipients.
- Provided administrative support to HR staff, including data entry and document preparation.
- Responded to inquiries from employees and external contacts regarding HR- related matters providing information and assistance as needed.
LEAD TELLER OPERATION SPECIALIST/ ASSISTANT MANAGER
JP MORGAN CHASE CO.
02.2017 - 06.2018
- Assisted the Branch Manager in overseeing all aspects of branch operations, including customer service, sales, and employee management.
- Led and motivated a team of bank tellers and customers service representatives to achieve branch goals and targets.
- Monitored and managed branch performance metrics, such as customer satisfaction scores, transaction volumes, and revenue growth.
- Conducted regular performance evaluations and provided coaching and feedback to branch staff to enhance productivity and customer service.
- Ensured compliance with banking regulations and internal policies and procedures.
- Resolved customer inquiries and complaints in a timely and professional manner.
SENIOR TELLER
JP MORGAN CHASE CO.
01.2011 - 01.2017
- Processed cash transactions accurately and efficiently, including deposits, withdrawals, and account transfers.
- Assisted customers with account inquiries, discrepancies, and other banking-related issues in a courteous and professional manner.
- Provided guidance and training to junior tellers and cash handling procedures, customer service standards, and bank policies.
- Balanced cash drawers and ATM machines according to bank procedures and regulations.
- Conducted end-of-day reconciliation and prepared daily reports on cash transactions and teller activity.
- Assisted in opening and closing procedures for the branch, ensuring security and compliance with banking regulations.
Education
Associate of Arts -
Lone Star College
12.2023
High School Diploma -
Belmont High School
06.2005
Skills
- Administrative and Management
- Organizational Skills
- Communication Skills
- Clerical
- Interpersonal Skills
- Team Player
- Attention to Detail
- Knowledge of HR Policies and Procedures
Languages
Spanish
Native or Bilingual
Timeline
HUMAN RESOURCES SECRETARY
CONROE INDEPENDENT SCHOOL DISTRICT
09.2021 - Current
Human Resources Receptionist
CONROE INDEPENDENT SCHOOL DISTRICT
03.2021 - 09.2021
LEAD TELLER OPERATION SPECIALIST/ ASSISTANT MANAGER
JP MORGAN CHASE CO.
02.2017 - 06.2018
SENIOR TELLER
JP MORGAN CHASE CO.
01.2011 - 01.2017
Associate of Arts -
Lone Star College
High School Diploma -
Belmont High School
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