SYLVIA FLORES
HARLINGEN
Summary
Dynamic administrative professional with a proven track record in computer applications, data management, and bilingual communication. Expertise in Microsoft Office Suite, data entry, and PBX switchboard operations is complemented by strong organizational and interpersonal skills. Committed to enhancing operational efficiency and fostering effective communication within diverse teams while adeptly adapting to fast-paced environments with keen attention to detail. Demonstrated ability to support HR departments through efficient administrative practices, including managing employee records, coordinating interview schedules, and facilitating onboarding processes while maintaining confidentiality and utilizing HR software to streamline operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Secretary
South Texas ISD Central Office - Mercedes
Mercedes, TX
01.2026 - Current
- Managed scheduling and coordination of meetings for HR leadership team.
- Facilitated communication between departments to ensure efficient information flow.
- Maintained accurate employee records using HRIS software.
- Assisted in onboarding processes, preparing new hire documentation and orientation materials.
- Supported recruitment efforts by posting job openings on various platforms and screening applications.
- Provided administrative support to HR leadership, enabling them to focus on strategic business objectives.
- Maintained an organized filing system for easy retrieval of employee records during internal audits or external inspections.
- Conducted exit interviews with departing employees to gather valuable insights regarding retention improvement strategies.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Managed confidential personnel files, ensuring accurate record keeping and compliance with regulations.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant III
Windham School District
Huntsville, TX (Willacy County TDCJ State Prison)
09.2023 - 01.2026
- Serve as administrative assistant to the principal.
- Compose correspondence, maintain appointment calendar.
- Prepare travel vouchers, and organize and maintain unit filing systems.
- Develop and maintain an efficient system for flow of student records.
- Analyze incoming mail and route to proper personnel.
- Maintain electronic data and files.
- Coordinate paperwork, testing schedules, class schedules, and monthly reports.
- Prepare and maintain timesheets.
- Consolidate and prepare annual budget, reports, campus plans.
- Maintain daily WSD attendance and monthly ACA reports.
- Perform general administrative support functions.
- Perform other duties as assigned.
- Execute duties in a professional, ethical and responsible manner as defined in 19 TAC Chapter 247, Code of Ethics and Standard Practices for Texas Educators.
- TDCJ Willacy County State Jail
IDD Front Desk Clerk/Receptionist
Tropical Texas Behavioral Health
Harlingen, Texas
12.2020 - 08.2023
- Perform administrative clerical work, requiring the use of general skills gained through the experience or formal training.
- Greet and receive all clients/visitors and vendors who present themselves at the front reception/lobby area.
- Receive, sort, and route interoffice mail and correspondence.
- Maintain confidentiality through HIPAA rules, laws, and regulations.
- Run reports; copy and distribute reports; establish and maintain both automated and manual records and files.
- Perform record retention tasks as dictated by TTBH policy.
- Review provider progress notes for quality control and assist in the processing of collection, billing, filing and PHC data entry.
- Ensuring records are checked in and refilled correctly.
- Scanning documents from various sources and uploading to appropriate medical records.
- Performing quality checks to ensure proper documentation is uploaded to records.
- Ensuring documents are captured into the appropriate consult within the medical record.
- Ensuring patient privacy by protecting confidential information.
- Protecting all information from unauthorized release, alteration, loss, and deletion.
- Complying with security policies regarding access to computerized and paper files.
- Perform related duties as required.
- Answer the main phone line system/PBX switchboard.
- Fax, copy, sort documents, and utilize the Anasazi/Cerner CSIL, CARE and Millennium platforms.
- Utilize Microsoft Windows 10 /Excel/ Access and Adobe.
- Provide support/assistance to IDD rehab techs and staff supervisors.
- Harlingen, Texas
Teaching Lab Assistant
Texas State Technical College
Harlingen, Texas
04.2015 - 09.2020
- Managed and ran the open Education & Training Computer Lab in Bldg. C.
- Registered students, customer service, data entry, record/time keeping management and performed all clerical/secretarial duties.
- Maintained HIPAA student confidentiality.
- Coordinate and participate in staff development, faculty meetings, and special events as needed.
- Harlingen, Texas
Education
ASSOCIATES DEGREE -
Texas State Technical College
Harlingen01.2010
HIGH SCHOOL DIPLOMA - undefined
Rio Hondo High School
Rio Hondo01.1988
Skills
- Microsoft Office
- Windows 10
- Adobe
- Data Entry
- PBX Switchboard
- Administrative Support
- Records Management
- Customer Service
- HIPAA Compliance
- Bilingual
- Office Organization
- Scheduling
- Time Management
- Event Coordination
- Team Collaboration
- Onboarding processes
- Employee relations
- Recruitment strategies
- Training coordination
- HR policies expertise
- Administrative skills
- Maintaining files
- Employee onboarding
- Computer literacy
- Human resources support
- HR policies
- Microsoft office and docusign
- Administrative support
- Mail handling
- Online position posting
- Record preparation
- Personnel records maintenance
- HRIS management
- Administrative assistance
- Personnel records management
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Customer service
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Document and file management
- Microsoft office
- Writing and editing
- Documentation and recordkeeping
- Data entry
- Confidentiality and data protection
- Task prioritization
- Office management
- Excel spreadsheets
- Interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CAP - Certified Administrative Professional
Languages
English
Spanish
Timeline
Human Resources Secretary
South Texas ISD Central Office - Mercedes
01.2026 - Current
Administrative Assistant III
Windham School District
09.2023 - 01.2026
IDD Front Desk Clerk/Receptionist
Tropical Texas Behavioral Health
12.2020 - 08.2023
Teaching Lab Assistant
Texas State Technical College
04.2015 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Rio Hondo High School
ASSOCIATES DEGREE -
Texas State Technical College
Additional Information - Certification
Texas Certified Educational Secretary III
Personal Information
Title: Administrative Assistant III