ISELA SANTILLANA
Westminster,CO
Summary
Motivated and high-achieving aspiring aerospace engineer graduated Summa Cum Laude, with demonstrated leadership experience through participation in honors and leadership programs. Committed to academic excellence, personal growth, and fostering collaborative relationships that support mutual success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Boot Barn
10.2025 - Current
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Resolved customer inquiries and complaints promptly to foster positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
Member Support Specialist
VASA Fitness
09.2025 - 10.2025
- Assisted members with inquiries, providing accurate information and resolving issues promptly.
- Guided new members through onboarding processes, ensuring seamless integration into fitness community.
- Facilitated communication between members and staff, enhancing overall member satisfaction and engagement.
- Monitored feedback channels to identify areas for service improvement and member retention strategies.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with management to design initiatives aimed at enhancing member experience and loyalty programs.
- Leveraged knowledge of products and services when assisting customers with inquiries, contributing to increased upsell opportunities.
- Served as a liaison between internal departments including billing, technical support, sales and marketing when necessary to resolve customer escalations.
- Proactively identified potential issues affecting members and escalated them to appropriate departments for swift resolution.
- Assisted with the implementation of new support software tools, leading to more efficient case management and improved customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Interpreter
Avivamiento y Poder de Dios Church
05.2023 - 02.2024
- Provided real-time interpretation of sermons, announcements, and other spoken content during church services
- Ensured clear and accurate communication between the pastor and members of the church with limited English proficiency
- Maintained cultural sensitivity and confidentiality while interpreting spiritual and community messages
- Collaborated with church leadership to prepare for multilingual services and special events
Personal Assistant
Santillana Contruction
01.2021 - 01.2023
- Prepared and submitted competitive project bids to potential clients
- Conducted in-depth research on commercial equipment and construction materials to develop accurate project budgets
- Designed and implemented company branding, including logo and visual identity
- Communicated with clients to establish project timelines and coordinate planning efforts
Program Coder
Harvard Coding Program
10.2019 - 01.2020
- Participated in a competitive, project-based coding program focused on foundational software development
- Wrote and tested code from scratch, applying programming concepts such as loops, conditionals, and functions
- Collaborated on coding assignments and debugging tasks to improve performance and functionality
- Monitored operating systems and software performance, implemented adjustments necessary to ensure optimal functionality
Education
Bachelor of Science - Aerospace Engineering
University of Colorado At Boulder
Boulder, CO08-2028
Associate of Applied Science - Business Administration
Front Range Community College
Westminster, Colorado, CO08-2026
High School Diploma -
DSST Conservatory Green
Denver, CO05-2022
Skills
- Fluent in Spanish and English
- JavaScript
- Microsoft Suite
- HTML
- C and Python
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- National Honors Society
- Biliteracy Seal
Certification
- BLS Training - Dec 2025
- Life Insurance Training and License - Dec 2025
- Health Insurance Training and License - Dec 2025
Languages
English Native Speaker
Spanish Native Speaker
Timeline
Sales Associate
Boot Barn
10.2025 - Current
Member Support Specialist
VASA Fitness
09.2025 - 10.2025
Interpreter
Avivamiento y Poder de Dios Church
05.2023 - 02.2024
Personal Assistant
Santillana Contruction
01.2021 - 01.2023
Program Coder
Harvard Coding Program
10.2019 - 01.2020
Bachelor of Science - Aerospace Engineering
University of Colorado At Boulder
Associate of Applied Science - Business Administration
Front Range Community College
High School Diploma -
DSST Conservatory Green