Isela Zelaya
Mesquite,TX
Summary
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Results-driven Appointment Setter recognized for high productivity and efficient task completion. Skilled in customer relationship management, time management, and communication, ensuring seamless scheduling processes. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and achieve goals with precision.
Overview
2
2
years of professional experience
Work History
Appointment Setter
Care Now
Dallas , TX
05.2023 - 12.2024
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Identified customer needs and recommended appropriate solutions accordingly.
- Ensured that all customer data is kept confidential at all times.
- Developed and maintained relationships with potential customers through phone conversations.
- Maintained accurate records of all customer interactions and transactions.
- Followed up with customers after scheduled appointments were completed.
- Resolved customer complaints promptly and efficiently.
- Documented all activities related to appointment setting processes.
Education
Some College (No Degree) - Medical Social Work
Ultimate Medical Academy
Clearwater, FLSkills
- Phone etiquette expert
- Sales consultations and presentations
- Follow-up skills
- Setting appointments
- Clear communication
- Calendar management
- Work Planning and Prioritization
- Empathy and patience
- Flexible schedule
- Telephone headset mastery
- Payment processing
- Data entry expert
Languages
English
Professional
Spanish
Professional
Timeline
Appointment Setter
Care Now
05.2023 - 12.2024
Some College (No Degree) - Medical Social Work
Ultimate Medical Academy