Isenaelys Diaz-Collazo
Concord,NC
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
NC Medassist
11.2022 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Technician
State Industrial Solutions
08.2022 - 10.2022
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
Legal Assistant
The Devin Law Firm
01.2022 - 08.2022
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Educator
New Life Christian Academy
06.2019 - 08.2021
- Chose materials and developed lesson plans to enhance skills for individual students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed and implemented engaging lesson plans to keep learner attention.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06.2019
Skills
- Work Planning and Prioritization
- Customer Service
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Interpersonal Communication
- Written Communication
- Dependable and Responsible
- Teamwork and Collaboration
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
NC Medassist
11.2022 - Current
Technician
State Industrial Solutions
08.2022 - 10.2022
Legal Assistant
The Devin Law Firm
01.2022 - 08.2022
Educator
New Life Christian Academy
06.2019 - 08.2021
High School Diploma -
Central Cabarrus High School