Isha Anglin
Durham,NC
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, customer service and emergency response.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freight Associate
The Home Depot
Durham, NC
12.2021 - 07.2023
- In this job we are stokers for the company.
- Operated forklifts and pallet jacks to transport merchandise efficiently within warehouse.
- Assisted in unloading deliveries, ensuring accurate inventory counts and product placement.
- Maintained clean and organized work areas to comply with safety standards.
- Collaborated with team members to optimize stock replenishment processes and improve workflow efficiency.
Commercial Truck Driver
Roehl Transport, Inc
07.2024 - 02.2025
- Drop and hook, sign bol, have otr experience
- Operated commercial trucks to transport goods and materials to designated locations
- Adhered to all traffic laws, regulations, and safety standards while driving
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Inspected vehicles before each trip to ensure they were in proper working condition
- Loaded and unloaded cargo using appropriate equipment and techniques
- Secured cargo for transportation to prevent damage or loss during transit
- Followed established routes and delivery schedules to ensure timely deliveries
- Communicated with dispatchers regarding any delays, accidents, or other issues encountered on the road
- Provided excellent customer service by delivering goods in a professional and courteous manner
- Collaborated with warehouse staff to coordinate loading/unloading processes efficiently
- Performed routine maintenance tasks such as checking oil levels, tire pressure, and brakes on assigned vehicles
- Maintained cleanliness of truck interior/exterior on a regular basis for optimal presentation
- Managed paperwork related to deliveries such as bills of lading, invoices, and delivery confirmations accurately
- Achieved an accident-free record over XX years of driving experience
- Safely transported hazardous materials according to DOT regulations
- Maintained a clean driving record with no violations or accidents throughout entire career
- Demonstrated strong problem-solving skills by effectively resolving unexpected challenges on the road
- Collaborated with warehouse team to improve loading/unloading processes, resulting in XX% reduction in turnaround time
- Operated commercial vehicles to transport goods efficiently across designated routes.
Sales Agent
Charter Communications
Durham, NC
08.2023 - 04.2024
- My job was to provide customer service as well as up sale and problem solve
- Spectrum-Durham, NC
- Developed strong product knowledge to effectively communicate features and benefits.
- Assisted customers with service inquiries, fostering positive relationships and loyalty.
- Executed sales strategies to meet daily targets and enhance customer satisfaction.
- Conducted follow-up calls to ensure client satisfaction and identify upselling opportunities.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
Asset Protection Associate
Macy's
Durham, NC
08.2020 - 03.2022
- In this position of being an asset protection associate we kept track of the shortages within our store through CCTV. During this position we stopped shoplifter and also colleges that would also steal.
- Monitored store premises to prevent theft and ensure safety protocols were followed.
- Utilized surveillance systems to identify suspicious activities and maintain a secure environment.
- Educated staff on effective customer service techniques that deterred potential theft behaviors.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
Chick-Fil-A Team Member
Chick-fil-A
Durham, NC
04.2019 - 06.2020
- In this position I was a cashier and dealt with a lot of customers as well as prepped food and sanitized the entire front of our store
- Provided exceptional customer service in fast-paced environment.
- Collaborated with peers to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of workstations and dining areas.
- Adapted quickly to changing menu items and promotional offerings.
- Contributed to positive team atmosphere through effective communication skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Security Officer
Allied Universal Security Services
Durham, NC
02.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and responding to potential hazards or incidents.
- Implemented access control measures to regulate entry and exit for authorized individuals.
- Documented incidents and prepared detailed reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Skills
- Cashiering
- Food Service
- Food Safety
- Host/Hostess
- Cash Handling
- Customer service
- Sales
- Cash handling
- Freight
- Cash register
- Security
- Upselling
- Communication skills
- Financial services
- English
- Microsoft Excel
Accomplishments
- Earned Class A with air brakes Endorsement.
Certification
- Class A CDL
Timeline
Security Officer
Allied Universal Security Services
02.2025 - Current
Commercial Truck Driver
Roehl Transport, Inc
07.2024 - 02.2025
Sales Agent
Charter Communications
08.2023 - 04.2024
Freight Associate
The Home Depot
12.2021 - 07.2023
Asset Protection Associate
Macy's
08.2020 - 03.2022
Chick-Fil-A Team Member
Chick-fil-A
04.2019 - 06.2020
High School Diploma -
Additional Information
I'd love to work for your company and expand my experience in customer service with you all, thank you.